Deborah (Debi) Hubbard
Papamoa
Summary
Versatile and results-driven professional with a proven track record at Clarksons, enhancing team productivity and client satisfaction through expert coordination and leadership. Excelled in streamlining processes and administrative functions, leveraging strong communication and organizational skills. Achieved significant improvements in service delivery timelines, demonstrating proficiency in Simpro and Xero.
Overview
31
31
years of professional experience
Work History
Service Coordinator/Branch Office Administrator
Clarksons
02.2018 - Current
- Support team to ensure efficient management of contract and service delivery to best meet client expectations.
- Ensure paperwork is completed to a high standard, capturing required labour and materials on invoices.
- Ensuring prompt resolution of issues both internally and externally.
- Supporting branch managers with allocating works, scheduling jobs, allocating sub-contractors and suppliers to maximise use of time and resources.
- Manage stock where applicable.
- Managing overall branch administration performances from raising purchase orders to liaising with sub-contractors to ensure work is carried out.
- Point of contact for customers and staff.
- Managing work within client portals.
- Arranging deliveries, booking accommodation for staff.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Auto Door Service Coordinator
Clarksons
03.2022 - 04.2024
- Stepped into the roll while simultaneously working as the Administrator/Coordinator for Tauranga Branch of Clarksons.
- Quoting all new installs, repairs and maintenance for this department
- Oversaw supervision for staff working on Automatic doors - commercial use
- Client acquisition, point of contact.
- All invoicing and ensuring municipal legal requirements met.
- Maintained spreadsheet detailing work load as well as projected workload rolling over quarterly
Administrative Coordinator
CAW Electrical
04.2017 - 02.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Increased staff morale, planning team-building activities that fostered positive work environment.
Office Administrator
Decorative Concrete Options/Imprint Pave
01.1997 - 10.2016
- Maintained accounts - accounts payable and receivable using Pastel Accounting Package
- Customer liaison - including annual Home Expo (5 day trade expo) with the express purpose of acquiring new customers and educating them on the available products
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Co-owner of the business
Payroll Administrator
T.I. Technologies
01.1995 - 11.1996
- Processing payroll - salary staff (monthly payments) +-45 employees, - weekly wage staff of 170 employees:
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Calculated payroll deductions by accurately and processed payroll to meet preset requirements.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
Receptionist (filling in for Maternity Leave)
T.I. Technologies
02.1994 - 12.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Diploma - Communication And Office Management
East London Technical College
East London, South AFrica11-1993
Skills
- Strong communication skills - both verbal and written
- Team builder - cultivating good team morale and safe work environment
- Organization skills
- Accurate recordkeeping
- Leadership and supervision
- Office administration
- Document management
- Client relationship building
- Invoicing/Billing and coding
- Timekeeping management
- Customer engagement
- Proficient in Simpro, Xero, eforms, Word and Excel
Languages
English
Full Professional
Afrikaans
Limited Working
Timeline
Auto Door Service Coordinator
Clarksons
03.2022 - 04.2024
Service Coordinator/Branch Office Administrator
Clarksons
02.2018 - Current
Administrative Coordinator
CAW Electrical
04.2017 - 02.2018
Office Administrator
Decorative Concrete Options/Imprint Pave
01.1997 - 10.2016
Payroll Administrator
T.I. Technologies
01.1995 - 11.1996
Receptionist (filling in for Maternity Leave)
T.I. Technologies
02.1994 - 12.1994
Diploma - Communication And Office Management
East London Technical College
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