Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBORAH BOARD

Kaitaia,Northland

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Seasoned Manager bringing eight years of experience and in-depth education in wines and spirits. Talented at engaging customers and sharing diverse knowledge to promote store sales and customer satisfaction. Compliant with all regulated activities pertaining to the sale of alcoholic products. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products.

Overview

31
31
years of professional experience

Work History

Wholesale Manager

Mehek Enterprises Ltd
05.2023 - Current
  • Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
  • Managed inventory effectively for optimal product availability and minimized overstock situations.
  • Collaborated with cross-functional teams on process improvements, driving overall business performance enhancements.
  • Leveraged data analysis tools to identify trends in inventory management, leading to improved forecasting accuracy.
  • Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
  • Developed and executed marketing strategies for increased brand visibility within the wholesale market.

Secretary

N And T Contracting Ltd
03.2003 - Current
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents

Liquor Store Manager

Mangonui Hotel
09.2020 - 05.2023
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Received payments by cash, credit and personal check and remitted correct change.
  • Increased sales by strengthening target sales
  • Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
  • Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
  • Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.

Bar Manager

Taipa Tavern
08.2014 - 01.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented drink prep procedures, significantly reducing wasted stock

Sales Manager

Northern Headstones
01.1996 - 01.2001
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Directed sales support staff in administrative tasks to help sales reps close deals

Forecourt Attendant

Caltex Kaitaia
04.1995 - 12.1996
  • Promoted special offers and discounts to customers to maximize sales.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Educated patrons on current promotions and upcoming releases.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.

Checkout Operator

Kaeo Four Square
04.1994 - 11.1995
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Observed checkout station users to determine assistance requirements and maintain store security.
  • Built relationships with customers to encourage repeat business

Forecourt Attendant

Ninety Mile Motors
02.1994 - 01.1995
  • Promoted special offers and discounts to customers to maximize sales.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Educated patrons on current promotions and upcoming releases.

Education

6th Form Certificate -

Kaitaia College
Kaitaia, NZ
11.1994

Skills

  • POS Inventory System Operation
  • Loss Prevention Goals Monitoring
  • Cash Register Operations
  • Thorough Knowledge of Product
  • Spirit, wine and beer expertise
  • Liquor law compliance
  • Identification checks

Timeline

Wholesale Manager

Mehek Enterprises Ltd
05.2023 - Current

Liquor Store Manager

Mangonui Hotel
09.2020 - 05.2023

Bar Manager

Taipa Tavern
08.2014 - 01.2020

Secretary

N And T Contracting Ltd
03.2003 - Current

Sales Manager

Northern Headstones
01.1996 - 01.2001

Forecourt Attendant

Caltex Kaitaia
04.1995 - 12.1996

Checkout Operator

Kaeo Four Square
04.1994 - 11.1995

Forecourt Attendant

Ninety Mile Motors
02.1994 - 01.1995

6th Form Certificate -

Kaitaia College

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