Deborah Michelle Wipane

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Trained new team members on company procedures, customer service and issue resolution.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.

• Provided emotional support to affected residents and victims and assisted in developing plans and goals.
• Advocated for clients in MSD, Doctors, Housing and Mental Health Needs
• Enlisted support of volunteers and collaborated with community groups and wrap around community services where there was a need.
• Facilitated communication between clients and other service providers.
• Facilitated outreach activities to build community awareness.
• Developed and maintained relationships with community organizations and agencies.
• Provided support to social service clients in navigating available resources.

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• Packaged up nonperishable food items for food bank visitors.
• Organized, sorted and stored donations in orderly systems to minimize waste.
• Distributed food boxes with carefully selected essentials to families in need.
• Collaborated with fellow volunteers to deliver punctual, friendly service.
• Advised food bank customers on available services and resources to maximize use.
• Collected donations from local organizations, businesses and residents to increase supplies and meet demand.