Exceptional Customer Service & Retail Sales Professional with extensive Store and merchandise management. Resourceful individual skillful in learning, supporting customer needs, directing to desirable merchandise and up-selling to fulfill sales quotas. Committed to strengthening customer experiences with positive professionalism when answering requests and processing sales.
Hi, I’m
Debra Kahi
13 La Trobe Street, Pakuranga Heights,Auckland
Summary
Overview
18
years of professional experience
Work History
Detail/ A Grade TrophiesManukau City, AUK
2IC - Retail Sales Assistant
02.2002 - 09.2005
Job overview
- Place Detail A Grade Trophies & Engraving, Ma
- Comer Service, Store Management, Engraving Specialius, kay cunting, sounir & Jewellery dept,
- Cach handling and will, opening closing of store, end of day nally ups, general stare duties
- Staffining and hiring
- Door-to-door interviewer
- Opened and closed store independently and prepared nightly bank drop for manager.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Helped customers complete purchases, locate items and join reward programs.
National Research BureauChapel Heights, AUK
Door-to-Door Interviewer
07.2016 - 03.2017
Job overview
- Retail Sales Assunt
- Serving Customers, food display, all ather general se duties
- Place: Hands of the Heart
- Pakuranga - Merchandner
- Commercial Dame Cleaner
- Flat ACG Lad
- Plac, ,
- Collecting statistical data from the public in the wider Auckland region
- De results from your give blocks which require daily quota visins of 150 households
- Contact call centre Operator
- Comer service skills, conducting surveys, recording data, probing further required daily/weeklyLabelling and pricing, customer enquiries anders, product sort and Despatch inward & nurward poodi
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
Bakers DelightBotany Downs, AUK
Sales Assistant Team Member
08.2017 - 04.2018
Job overview
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Washed dishes and sanitized prep area at end of each shift.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Followed production chart to keep hot, fresh products available daily.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Operated commercial kitchen equipment and tools.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
Hands Of The HeartPakuranga, AUK
Domestic Cleaner
06.2018 - 02.2020
Job overview
- Assigned private clients for regular domestic cleaning, as required. Keys, alarm codes etc provided by clients to access homes.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trash cans and transported waste to collection areas.
- Organised and used varied cleaning products following strict safety procedures.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Waxed and polished wood floors and other woodwork.
- Operated clients power equipment tools such as backpack vacuums and floor sweepers.
Education
Pakuranga CollegeAuckland, AUK
Maori Culture/ Kapahaka Performer from Visual And Performing Arts
02.1996
University Overview
Te Wananga O AotearoaSouth Island NZ
Certificate In Computing Level 3 from Computer And Information Systems Security
09.2007
University Overview
Target Education Limited Central Auckland
Certificate In Retail And Customer Service - Level 2 from Retail
1999
University Overview
Recognition for Participation in Cultural Performing Arts - Excursion Activity Basis
Skills
- Excellent Written and Verbal Communication
- Available Nights, Weekends and Holidays
- Computer Proficiency and Microsoft Programs
- Store opening and closing
- Merchandising and Display
- Effective Customer Communication
- Reaching Sales targets
- Cash Register/ POS Transactions
- Invoicing
- Punctual
- Safety and Cleanliness Standards
- Ability to Lift 40 Pounds
- Store Policies and Procedures
- Training staff
Affiliations
Affiliations
ZIC/ Shift ManagerTimeline
Domestic Cleaner
Hands Of The Heart
06.2018 - 02.2020
Sales Assistant Team Member
Bakers Delight
08.2017 - 04.2018
Door-to-Door Interviewer
National Research Bureau
07.2016 - 03.2017
2IC - Retail Sales Assistant
Detail/ A Grade Trophies
02.2002 - 09.2005
Pakuranga College
Maori Culture/ Kapahaka Performer from Visual And Performing Arts
Te Wananga O Aotearoa
Certificate In Computing Level 3 from Computer And Information Systems Security
Target Education Limited
Certificate In Retail And Customer Service - Level 2 from Retail
Similar Profiles
John CasipitJohn Casipit
Team Leader at Awards & TrophiesTeam Leader at Awards & Trophies
MICHAEL COOPERMICHAEL COOPER
Vice President at Superior Trophies and BucklesVice President at Superior Trophies and Buckles
MaKayla HolzerMaKayla Holzer
Office Assistant at Dean’s TrophiesOffice Assistant at Dean’s Trophies
Salith DulanjanaSalith Dulanjana
Retail Assistant at Cargills Food CityRetail Assistant at Cargills Food City
ALBIN DC. AGUSTINALBIN DC. AGUSTIN
Talent Management Business Partner at Staffwise PersonnelTalent Management Business Partner at Staffwise Personnel