Deepanjali Raj

• Drive operational efficiencies nationally across the package product business
• Lead the national package product operational teams to deliver lowest cost product to market
• Implementing a process of continual improvement, with a focus on national team collaboration across package product sites, including key suppliers for paper bags and cartage.
• Management of 1 site and 3 sites indirectly
• Direct reports - 19
• Operating budget of ~2M per annum
• Volumes - ~30kt per annum
• Leading and fostering a culture of Safety First
• Supervise operations and be accountable for the performance of day to day operational activities – both for the production of packaged product and bulk deliveries
• Management of CDV drivers
• Investigate and recommend corrective actions on service failures
• Leading and mentoring the team
• Driving operational and cost effective efficiency
• Planning and coordinating depot stock management
• Managing and allocating resources to the maximum productivity
• Ensuring proper recording keeping both in SAP (stock management and purchases) and in INX (incidents and near misses)
• Assisting the sales team to meet customer needs and advising of customer issues and activities
• Assist with Fleet management
• Support the National Distribution projects across the wider New Zealand team
• Provide back up support for all other depots

Achievements

• Extended market share from local to South Pacific counties
• Improved the bagging plant efficiency from ~20% to ~110%
• Introduced afternoon shift operations – 2 people shift
• Recorded highest production in the highest of Holcim NZ – over 5000T in the month of September 2022
• Introduced standardised cost codes to ensure accurate costing across all depot
• Cost reduced by 70% for off side storage
• Completed a overall maintenance of the operating plant at Onehunga (wasn’t serviced for over 4 years)
• Improved the recording and report of daily, weekly and monthly reports
• New cladding done of the bagging plant
• Improved the facilities for the team at Onehunga
• Installation of robotic stacker at Lyttelton (Christchurch) Depot
• Installation of scissor lift table at Wellington depot for the stacking of bags on pallets
• Upgrade of the 5 Silos at the Onehunga depot to improve productivity and efficiency

• Leading and fostering a culture of Safety First
• Supervise operations and be accountable for the performance of day to day operational activities – both for the production of packaged product and bulk deliveries
• Management of CDV drivers
• Investigate and recommend corrective actions on service failures
• Leading and mentoring the team
• Driving operational and cost effective efficiency
• Planning and coordinating depot stock management
• Managing and allocating resources to the maximum productivity
• Ensuring proper recording keeping both in SAP (stock management and purchases) and in INX (incidents and near misses)
• Assisting the sales team to meet customer needs and advising of customer issues and activities
• Assist with Fleet management
• Support the National Distribution projects across the wider New Zealand team
• Provide back up support for all other depots

Achievements

• Improved productivity – (from 2500bags per day to over 4000 bags per day in package product, in bulk debagging from 350tonnes to over 700tonnes weekly)
• Improved management and accountability of site staff and activities
• Development of better planning and reporting tools – development of Daily Management System
• Creation of safety stock levels tracker
• Created more visibility of the depot activities
• Achieved monthly safety targets
• Improved communication and relationship all different departments with the business
• Improved communication with other contractors - Reliance and Marlin
• Sought local suppliers for equipment maintenance
• Better Management of CDV drivers and truck fleet
• Recruitment of CDV drivers

• Supervise operations and be accountable for the performance of day to day operational activities
• Investigate and report customer complaints to line management in compliance with policies and procedures
• Ensure compliance with all company policies, procedures, administration and finance business rules
• Ensure administrative support systems and compliance issues are dealt with promptly and accurately.
• Act in a flexible and responsive manner to business requirements in terms of ad hoc projects

ACHEIVEMENTS

• Improved productivity (from less than 50% to 98%)
• Improved management and accountability of OD’s and contractor drivers
• Staff retention
• Development of better planning and reporting tools – development of Daily Management System
• Improved communication and relationship between customer services and operations
• Change in driver behaviour and accountability
• Assisted with developing tracking and evaluation systems for maintaining quality standards
• Addressed day to day logistics including route set up and fleet management
• Earned the respect of male drivers

• Support Management with administrative functions.
• Prepare accurate and timely internal financial reports (such as weekly and monthly reports, forecasts and budgets) where required.
• Effectively communicate and coordinate requirements of stakeholders within the team.
• Manage and coordinate team to ensure accounts functions are accurate and delivered within set timeframes.
• Manage the maintenance of accurate data records.
• Monitor, organize and prioritize workflow of the administration team to ensure efficiency and timely distribution and delivery to timelines of admin requirements to support the business

ACHEIVEMENTS

• Improved reporting tools
• Staff retention
• Work across multiple roles – manage administration task, despatch requirements and branch support roles

• Co-ordinate all daily services to ensure services are delivered for scheduled and contracted requirements to meet a consistently high standard.
• Liaise with operational management to continuously improve service delivery, resolve issues and ensure new work opportunities are evaluated in a timely manner.
• Maintain customer service standards and identify innovative service solutions.
• Develop customer relationships, assist customer retention and grow profitable service delivery.
• Utilise company resources including applicable software to monitor and improve driver productivity and fleet efficiency.
• Ensure productivity and other agreed key performance indicators (KPI’s) are maintained, analysed and acted upon for any underperformance against agreed targets.
• Assist operational management and HSE team(where applicable) to ensure all required driver training is undertaken and incident investigations are undertaken and completed promptly following an incident.

ACHEIVEMENTS

• Successful implementation of Auckland Municipal branch
• High achievement of Auckland Council contract KPI’s