Deepak Bakshi
Summary
Dynamic support worker with a proven track record at Mana Atea, enhancing client independence through personalized care plans and emotional support. Skilled in critical thinking and effective communication, I fostered strong relationships and implemented engaging activities, significantly improving clients' social interaction and cognitive skills. Committed to maintaining high standards of care and safety.
Overview
3
3
years of professional experience
Work History
Support Worker
Mana Atea
10.2024 - Current
- Assisted individuals with daily living activities to promote independence and dignity.
- Developed and maintained supportive relationships with clients to enhance emotional well-being.
- Collaborated with multidisciplinary teams to create personalized care plans for clients.
- Implemented engaging activities to improve social interaction and cognitive skills among clients.
- Monitored client progress and reported changes in behavior or condition to relevant stakeholders.
- Maintained accurate documentation of client interactions and interventions as per regulatory standards.
- Facilitated communication between clients, families, and healthcare providers to ensure comprehensive support.
Customer Service Representative
Thirsty Liquor
10.2023 - 10.2024
- Assisted customers with product inquiries and order placement to enhance satisfaction.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained knowledge of inventory and promotions to provide accurate information to customers.
- Collaborated with team members to improve service delivery and streamline processes.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bartender
Iguana
04.2023 - 10.2023
- Prepared and served a variety of cocktails and beverages, ensuring quality and presentation standards.
- Assisted in managing bar inventory, tracking supplies, and placing orders to maintain stock levels.
- Developed strong customer relationships through attentive service and personalized recommendations.
- Handled cash transactions accurately, maintaining accountability for register funds throughout shifts.
- Trained new bartenders on menu items, cocktail recipes, and customer service best practices.
- Implemented cleanliness standards by maintaining bar area organization and compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
Supervisor
Demand Homes Limited
10.2022 - 04.2023
- Supervised daily operations to ensure compliance with safety standards and company policies.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Assisted in inventory management, ensuring accurate stock levels were maintained at all times.
- Supervised daily construction activities, ensuring compliance with safety regulations and project specifications.
- Coordinated material deliveries and equipment usage to optimize workflow on-site.
- Trained new team members on safety protocols and operational procedures for efficiency.
- Collaborated with subcontractors to ensure timely execution of tasks and adherence to quality standards.
- Assisted in scheduling work assignments based on project timelines and labor availability.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
Security Officer
Zoom
04.2022 - 10.2022
- Monitored surveillance systems to ensure safety and security of premises.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to security incidents, ensuring effective resolution and reporting.
- Assisted in implementing safety protocols, enhancing workplace security measures.
- Maintained accurate records of incidents, supporting data-driven decision-making processes.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Health Care
NZSE
Hilton, CANLevel 5 Hospitality -
NZMA
Hamilton, WKO2021
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Cleaning and sanitizing
- Active listening
- Behavioral support
- Meal preparation
- Critical thinking
- Empathy and patience
- Verbal and written communication
- Risk management
- Basic caregiving
- Personal care assistance
- Multitasking
- Problem-solving
- Excellent communication
- Time management
- Organizational skills
- Decision-making
- Written communication
- Teamwork
- Self motivation
Languages
Hindi
Native or Bilingual
English
Professional Working
Timeline
Support Worker
Mana Atea
10.2024 - Current
Customer Service Representative
Thirsty Liquor
10.2023 - 10.2024
Bartender
Iguana
04.2023 - 10.2023
Supervisor
Demand Homes Limited
10.2022 - 04.2023
Security Officer
Zoom
04.2022 - 10.2022
Health Care
NZSE
Level 5 Hospitality -
NZMA
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