I have 8 years & 3 months of experience in customer service, recruitment, and call monitoring. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Seasoned recruiting professional with a proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and Naukri.com systems. Skilled in coaching, overseeing and encouraging successful recruiters. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Deepak Dogra
Manurewa,New Zealand
Summary
Overview
8
years of professional experience
1
Certification
Work History
Concentrix Services Ltd.
Customer Service Associate
05.2022 - 08.2023
Job overview
- Provide examples of behaviours that will be assessed
- Include examples that demonstrate excellent, average and poor behavior being measured
- Provide agents with immediate, consistent and constructive feedback
- Ensure that the call monitoring processes are standardized and consistent to gain a more reliable measure of performance
- Interact with the customer to understand the issues with the vehicle and provide the resolution by discussing with the nearby dealership.
International Tractors Ltd.
Recruiter
12.2020 - 11.2021
Job overview
- Performing in-person and phone interviews with candidates
- Coordinating interviews with the hiring managers
- Following up on the interview process
- Screening resumes through various job portal’s
- Performing reference and background checks
- Partnering with hiring managers determines staffing needs
- Completing timely reports on employment activity.
Eclerx Services Ltd.
Quality Analyst
08.2016 - 12.2020
Job overview
Eckert reliable measure of performance.
International Tractors Ltd.
Recruiter
10.2015 - 08.2016
Job overview
- Performing in-person and phone interviews with candidates
- Coordinating interviews with the hiring managers
- Following up on the interview process
- Screening resumes through various job portals
- Performing reference and background checks
- Partnering with hiring managers determines staffing needs
- Completing timely reports on employment activity.
Tata Business Support Services Ltd.
Customer Support Executive
09.2014 - 06.2015
Job overview
- Serving customers by determining requirements, answering inquiries; resolving problems; fulfilling requests; and maintaining a database
- Responsible for handling incoming customer calls for a business
- Accomplishes sales and organization mission by completing related results as needed
- Maintain and improve quality results by adhering to standards and guidelines, and recommending improved procedures
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated.
Education
PTU University
3 years graduate degree in Computer Applications
01.2014
University Overview
Subjects: C language- C++ language, JAVA, Principles of Management, Management Information System, Database Management System
Skills
- Customer Service
- Recruitment
- Call Monitoring
- Ability to handle incoming or outgoing calls for a business
- Experienced in handling account inquiries, customer complaints or support issues
- Ability to develop and implement recruiting plans and strategies striving to bring the best people to fulfill staffing needs
- Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
- Partnering with hiring managers to determine staffing needs
- Communicating employer information and benefits during the screening process
- Ability to identify problems, maintain quality standards, improve the customer experience and improve agent, call centre and departmental performance
- Ability to increase agent effectiveness, customer satisfaction and company performance by standardizing quality control through monitoring practices
- Knowledge of basic MS Excel and MS PowerPoint
- Inbound and Outbound Calling
- Computer Proficiency
- Human Resources Support
- Candidate Sourcing
- Quality assurance
- File and records management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
behaviorsbehaviorsConcentric
- [Certificate of Approval- Security], [PSPL] - [Sep-2023]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we call real is made of things that cannot be regarded as real.
Timeline
Customer Service Associate
Concentrix Services Ltd.
05.2022 - 08.2023
Recruiter
International Tractors Ltd.
12.2020 - 11.2021
Quality Analyst
Eclerx Services Ltd.
08.2016 - 12.2020
Recruiter
International Tractors Ltd.
10.2015 - 08.2016
Customer Support Executive
Tata Business Support Services Ltd.
09.2014 - 06.2015
PTU University
3 years graduate degree in Computer Applications
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