Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Deepak Elavarasu

Auckland,Epsom

Summary

Dedicated and results-driven Human Resources professional with over 10 years of extensive experience in the field. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proven expertise in overseeing the entire employee lifecycle, from strategic onboarding initiatives to efficient offboarding processes. Adept at addressing complex employee relations issues with a focus on fostering a positive and inclusive work environment.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Caltex
02.2023 - Current
  • Engage with customers in a courteous and professional manner.
  • Resolve customer concerns and complaints with a focus on customer satisfaction.
  • Assist customers in selecting appropriate fuel options for their vehicles.
  • Monitor and manage fuel and convenience store inventory levels.
  • Restock shelves and display areas to ensure product availability.
  • Ensure compliance with regulatory standards in the fuel station industry.
  • Work collaboratively with team members to achieve common goals.
  • Assist colleagues during peak hours or as needed.
  • Promote and explain customer loyalty programs to encourage participation.
  • Provide information on promotions, discounts, and special offers.

Senior HR Associate

Microsoft India R & D Pvt Ltd
12.2014 - 02.2023
  • Manage the processing of weekly, bi-weekly and Monthly payrolls for over 30,000 employees in APAC/AU/NZ & MEA Regions.
  • Demonstrate a high level of responsiveness to inquiries and requests received over email and act as a Point of contact for all Employee escalations resolutions.
  • Enhanced employee retention by implementing effective onboarding processes and conducting regular feedback sessions.
  • Spearhead identifying, recommending and implementing process improvements that result in improved efficiency and effectiveness for all stakeholders involved in the process.
  • Streamlined HR operations by automating manual processes and introducing digital tools for efficient recordkeeping.
  • Improved overall company culture by organizing team-building events, workshops, and open forums for employees to voice their concerns.
  • Developed comprehensive training programs for new hires, resulting in faster integration into the workforce and increased productivity.

HR Process Expert

Barclays Shared Services
04.2011 - 12.2014
  • Perform Quality Checks and ensure that all the controls and checks are completed on time, documented and evidenced appropriately across the teams.
  • Provide direct support to the process advisors, acting as the point of escalation for all queries raised by the team, ensuring correct channelizing and handling of escalations through to resolution.
  • Ensure accuracy by auditing payroll information for legislative compliance and internal policy compliance.
  • Work with Team Manager and take joint responsibility to control the workflow and to ensure process requirements are achieved, team performance is optimized, Service Level Agreements are met by ensuring productivity and accuracy measures are in place.
  • Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement

Education

Master of Digital Business -

Eastern Institute of Technology
Auckland, NZ
06.2024

MBA - Human Resources

University of Madras
Chennai, India
12.2018

Skills

  • Retail Store Support
  • Administrative Support
  • Data Entry
  • Report Generation
  • Complaint Resolution
  • Promotional Support
  • Problem Resolution
  • Call Center Operations
  • Microsoft Office
  • Clerical Support
  • Customer Relations
  • Employee Relations
  • Payroll Administration
  • Personnel File Management

Accomplishments

  • Mexico Service Centre Transition - Developed , conducted and transitioned the External staff operations process in-person to the team in Mexico.
  • Star Performer Award - Awarded as Star Performer of the year for the contributions and support extended to Mexico Service centre during the Transition phase.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

Customer Service Representative

Caltex
02.2023 - Current

Senior HR Associate

Microsoft India R & D Pvt Ltd
12.2014 - 02.2023

HR Process Expert

Barclays Shared Services
04.2011 - 12.2014

Master of Digital Business -

Eastern Institute of Technology

MBA - Human Resources

University of Madras

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Deepak Elavarasu