DEEPAK PRASAD

Overall, 13 years of IT experience and currently working as a Salesforce Lead Consultant with Infosys Ltd, New Zealand. Salesforce OmniStudio and CPQ Certified Professional - Knowledge in Salesforce Lightning, Sales Cloud, Service Cloud. I have good experience in Telecom domain, have worked in many Telecom projects like (OneNZ, Starhub Green, M1 Limited, Airtel, Idea). I have 5+ years of experience in Salesforce OmniStudio, where I have development experience like: OmniScript Data Raptor Integration Procedure Flex Card LWC (Lightning Web Component) Apex and Trigger Flow Rest API / Integration I have knowledge of Vlocity EPC/CPQ and XOM Currently I am working as a technical lead, where my role and responsibilities are, as listed below: Daily call with client to gather requirements. Involved in Solution Designing Creation of LLD (Technical Design) I am good in Managing delivery timelines from design, development, and testing perspective. Strong debugging and problem-solving skills. Self-motivated, ready to take independent responsibility as well as a productive team member.

• OneNZ Project, Salesforce Omnistudio, 11/2025 - Present, Technical lead, Transform legacy system to Digital in Salesforce Omnistudio, Monitor and mentor the team, Support L2/Operations Team
• M1 Limited, Salesforce Omnistudio, 2021 - 2025, Technical lead, End-to-End requirement gathering, Daily client interaction, Creation of LLD, Code review
• StarHub Green, Oracle Siebel CRM(IP15), 01/2020 - 03/2021, Developer (Siebel Configuration), Writing PLSQL batch job, Extracting Siebel data, Creation of Workflow
• USA Bank, SFDC Apex, LWC, 2018 - 2019, Developer, Handle Service Request related to Account
• Bharti Airtel, India, Oracle Siebel CRM(IP16), 2016 - 2018, Developer, Provide Telecom services
• StarHub Green, Singapore, Oracle Siebel CRM, Java, 01/2014 - 01/2016, Developer, Synchronize with Siebel, Batch job automation