Deepankar Soni
Napier,Hospital Hill
Summary
I am a focused, well-organized and self-motivated person seeking suitable opportunities in the field of Customer Service & Operations, Information Technologies or Service Delivery. My aim is to work for an organization which could provide support to improve my skills and knowledge for my growth, alongside achieving the company's objectives and aligned with the core values. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Delivery Agent
New Zealand Post
02.2018 - Current
- Managing Mails on and Off Day
- Scanning of Couriers and make sure to deliver them on time, using Electric Paxter
- Interaction with customers on daily basis
- Maintain Effective communication with Team leaders and Co-workers
- Training new staff to Delivery Agent position.
Sales Consultant
Harcourts Cooper & Co.
01.2022 - 01.2024
- Contacting potential clients to offer them property consultancy services
- Preparing and presenting business proposals to convince clients to sign a consulting deal
- Assessing a client’s property needs
- Conducting market research to identify areas with increasing profitability and encouraging clients to invest
- Analysing trends in housing data and identifying possible properties for clients
- Writing reports for clients with factual conclusions
- Showing commercial and residential properties to prospective buyers and advising the client on the value and suitability of the properties
- Developing and implementing strategies to increase the value of the client’s properties.
Yammer Branch Representative & Service Delivery Support
New Zealand Post
08.2019 - 08.2020
- Introducing Yammer Application (NZ Post’s Social Network site) within Rosedale Branch
- Technical setup of Rosedale Branch users
- Troubleshooting related to Yammer application and navigating employees in Rosedale Branch for everyday use of Yammer
- Managing team briefing communication throughout Yammer
- Sorting all couriers received from previous day
- Sorting, scanning and distributing actual daily couriers to Delivery Agents
- Areal distribution of incoming mails and reporting on quantities of mails & couriers
- Dealing with customer queries via phone, email and occasionally in person.
Mail Sorter
New Zealand Post
11.2016 - 12.2017
- Managing mails on and off day sorting
- Working well as part of a team as well as individually to make sure that mails are ready to submit to Delivery Agents
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Handling ad hoc tasks assigned by manager on a day-to-day basis
- Direct reporting to the Team Leader.
Service Engineer/Manager sales-IT Support
Napster Enterprises
10.2013 - 04.2016
- Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products
- Proactively assist end users to avoid or reduce problem occurrence
- Maintain effective communication with service desk team members ensuring resolution
- Manage workload among the team and provide technical training to them and the clients.
Education
Graduate Diploma Level 7 - Business Information System
NorthTec
Auckland, NZ05.2016
B.Tech - Computer Science
Sai Institutes
Pathankot05.2012
Skills
- Solid experience in Customer Service & Service Delivery
- Team Player and exceptional Problem-solver
- On Intermediate Level of Microsoft Technologies
- Self-motivation and discipline
- Professionalism and Punctuality
- Vendor Relations
Skills Acquired
- Excellent Client Management
- Negotiation Skills
- Data Analysis and Research
- Communication to app users
- Coordination and allocation of tasks
- Time management
- Adaptability to any change
- Attention to details
- Teamwork
- Problem solving
- Effective communication
- Handling high volume of work
Academic Professional Credentials
- Certified Health and Safety Representative Stage 1
- Certification in Microsoft Office 365 - Identities and Requirements (MCSA 2018)
- Graduate Diploma in Business Information System, Level 7, NorthTec Polytechnic, Auckland (2017)
- Bachelor's in computer science engineering (B. Tech in 2012)
Availability and Visa
I am available to start after 2 weeks’ notice. I am holding a New Zealand Permanent Resident Visa.
References
- Harcourts Cooper & Co, Manager, Ryan Mitchell, 0212224666, Ryan.Mitchell@harcourts.co.nz
- New Zealand Post, Manager, Blair Rowland, 0220179712, blair.rowland@nzpost.co.nz
Hobbies and Interests
- Football
- Cricket
- History
Timeline
Sales Consultant
Harcourts Cooper & Co.
01.2022 - 01.2024
Yammer Branch Representative & Service Delivery Support
New Zealand Post
08.2019 - 08.2020
Delivery Agent
New Zealand Post
02.2018 - Current
Mail Sorter
New Zealand Post
11.2016 - 12.2017
Service Engineer/Manager sales-IT Support
Napster Enterprises
10.2013 - 04.2016
Graduate Diploma Level 7 - Business Information System
NorthTec
B.Tech - Computer Science
Sai Institutes
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