Deepanshu Sharma
Auckland,AUK
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Highly organized and detail-oriented Director successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Director
Mpower Security Ltd
01.2023 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored expenditures to mitigate risk of overages.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Developed project budgets and managed production costs.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Monitored and coordinated workflows to optimize resources.
Operations Manager
Mpower Security Ltd
09.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Nighthawk Security LTD
04.2022 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Manager
Nighthawk Security Limited
08.2019 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Business Development Manager
Hawkeye Security LTD
08.2017 - 07.2019
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Senior Sales Executive
Pandaje Group (US PROCESS)
02.2014 - 11.2015
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Protected top-priority accounts by employing effective sales and marketing techniques.
Team Leader Manager
Vision Infosystems (US PROCES)
12.2014 - 07.2015
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Sales Executive
Radiant Outsourcing Pvt Ltd (US PROCESS)
05.2013 - 01.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Industrial Exposure Trainee
Park Plaza, Ludhiana
09.2011 - 02.2012
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- General housekeeping of hotel rooms when required.
- Processing of financial transactions such as assistance and auditing of payroll procedures.
- Providing assistance to hotel kitchen, including room service duties.
- Front of house services including providing excellent customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Graduate Diploma - Business Management
Nelson Marlborough Institute of Technology
Auckland, NZ06.2016
Bachelor of Science - Hotel Management
Merit Swiss Asian School of Hotel Management
Ooty, India04.2010
Diploma - Hotel Management
Merit Swiss Asian School Of Hotel Management
Ooty, India04.2010
Skills
- Capital Spending
- Future Filming Planning
- Story Pitching
- Contract and Vendor Management
- Rules and Regulations
- Coordinate Projects
- Budgetary Controls
- Verbal and Written Communication
- Recruiting and Hiring
- Organizational Development
- Strategic Planning
Timeline
Director
Mpower Security Ltd
01.2023 - Current
Operations Manager
Mpower Security Ltd
09.2022 - 01.2023
Operations Manager
Nighthawk Security LTD
04.2022 - 11.2022
Customer Service Manager
Nighthawk Security Limited
08.2019 - 04.2022
Business Development Manager
Hawkeye Security LTD
08.2017 - 07.2019
Team Leader Manager
Vision Infosystems (US PROCES)
12.2014 - 07.2015
Senior Sales Executive
Pandaje Group (US PROCESS)
02.2014 - 11.2015
Sales Executive
Radiant Outsourcing Pvt Ltd (US PROCESS)
05.2013 - 01.2014
Industrial Exposure Trainee
Park Plaza, Ludhiana
09.2011 - 02.2012
Graduate Diploma - Business Management
Nelson Marlborough Institute of Technology
Bachelor of Science - Hotel Management
Merit Swiss Asian School of Hotel Management
Diploma - Hotel Management
Merit Swiss Asian School Of Hotel Management
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