Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Deepika

Deepika

Papatoetoe,New Zealand

Summary

An experienced Business & Management Professional With 8 Years of Experience in customer service, Office Administration, Retail, Compliance Management. A professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication, leadership and has an eye for detail. I am loyal to both my clients and the entity with which I am associated. I am diligent, logical, and persistent, Respectful to my fellow workers and focused on continuous improvement. Flexible with hours and days of work and keen to learn new things. I am Looking for suitable job in Business, Customer Service, Office Administration, Retail, Contact Centre or related position with a growing organization where my technical aptitude and problem-solving ability will enhance technical support and help operational efficiencies. To enhance my strengths and skills and to provide excellent solution to customers with my Skills, Work experience and Qualification. “Highly Enthusiastic & Motivated, Great Ideas, High Energy, Trustworthy, Multilingual and Absolute Commitment Target Oriented, Down To Earth Attitude, Exceptional Customer Service Skills”

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Administration

Pak N Save
06.2024 - Current
  • First point of contact for customer enquiries via phone, email and in person.
  • Manage calendars, schedule meetings, and coordinate other arrangements.
  • Prepare and maintain reports, correspondence, and confidential records.
  • Liased with vendors and service providers.
  • Maintain organized filing and document management systems.
  • Provided clerical and administrative support to management and staff.
  • Handled incoming calls, emails, and client inquiries.
  • Assisted in planning company events and coordinating meetings.
  • Maintained office inventory and equipment.
  • Entered data accurately into company databases.
  • Assisting with cashiering of checkouts.
  • Assisting in stock control
  • Cash handling
  • Parked Invoice Processing
  • Receipting for different departments
  • Providing administrative support in varying roles.
  • Ensuring all safety procedures, practices, and regulations are followed in the office.
  • Payroll (under training).
  • Key Responsibilities:

Compliance manager

Pak N Save
11.2023 - 02.2025
  • Manage Compliance in store , conducting regular audits and onsite inspections.
  • Created a compliance dashboard for tracking incidents, audit results, and training.
  • Developed and rolled out retail -specific compliance training, reducing H&S incidents.
  • Liased with Work Safe NZ and Commerce Commission during investigations.
  • Acted as in-store compliance lead, ensuring procedures met company and legal std.
  • Led internal investigation for policy breaches and provided coaching to team members.
  • Coordinates and supports onsite audits conducted by internal and external auditors.
  • Prepare reports, compiles and maintain records on product quality status.
  • Assisting all department with compliance requirements.
  • Investigate customer complaints and any non-conformance issues.
  • Developing implementing and maintaining health & safety policies and procedures.
  • Inspecting workspaces and products to ensure they are up to safety standards.
  • Key Responsibilities:

Customer Service representative (Supervisor) & Lotto

Pak N Save
03.2021 - 11.2023
  • Acted as second-in-charge, assisting the store manager in daily operations.
  • Led and motivated a team of 40 staff, ensuring smooth shift transition and task completion
  • Handled escalated customer complaints professionally and effectively.
  • Oversaw stock levels, managed inventory checks, and placed reorders.
  • Ensured cash-up and banking processes were completed accurately.
  • Trained new staff and monitored performance to maintain service standards.
  • Maintained store presentation and compliance with health & safety regulations.
  • Staff -Roaster Management
  • Lotto and Liquor handling
  • Key Responsibilities:

Store Supervisor – Customer Service representative & Pricing integrity

Four square
02.2020 - 02.2021
  • Customer service excellence.
  • Provided exceptional service at the checkout and on the floor.
  • Assisted with opening and closing procedures.
  • Supported in Merchandising and promotional setups.
  • Handled EFTPOS transactions, returns, and exchanges.
  • Assisting with financial achievement
  • Coordinating seasonal merchandise changes
  • Replenishing stock on the floor
  • Pricing around the store.
  • Key Responsibilities:

Retail Assistant – Customer Service representative & Grocery & Inventory management

Pak N Save
07.2018 - 01.2020
  • I responsibly receive and inspect deliveries and ensure shelf filling in a strict and tight time window with accuracy and efficiency, often at odd hours other than guiding customers about the products during the day, always with a smile. I am more than hopeful that my manager will vouch for my competency, skills and my ability to never shy from a challenge and never complain.
  • Retail Assistant
  • Chilled and Frozen Department

Call Centre Representative

Aegis ltd
01.2017 - 10.2017
  • Responds to 80+ inbounds calls daily, addressing billing inquiries, service issues.
  • Use CRM software to log calls, update customer profiles.
  • Consistently meet call quality, handling time, and customer satisfaction KPIs.
  • Work collaboratively with the team to share Knowledge and improve service quality.
  • Participated in training sessions to improve product Knowledge and communications skills.
  • Handled complaints with empathy and professionalism, aiming for first-call resolution.
  • Key Responsibilities:

Team Leader – Human Resource Department

Genius Consultants Pvt. Ltd.
03.2016 - 09.2016
  • Assisting with client's recruitment.
  • Coordinating with candidates.
  • Setting up for the recruitment.
  • Dealing efficiently with questions and queries from clients and candidates.
  • Promoting the company's services to client companies.
  • Capturing new clients for the company.
  • Key Responsibilities:

Executive– Administration Work

Gateway International College of Education
04.2012 - 08.2013
  • Supervising and coordinating the activities of office staff.
  • Planning office social events.
  • Handling incoming and outgoing post.
  • Creating and modifying documents using Microsoft Office.
  • Managing the filing, storage and security of documents.
  • Doing scanning, email, photocopy of documents.
  • Providing administrative support in varying capacities.
  • Providing administrative support in varying capacities.
  • Ensuring all safety procedures, practices, and regulations are followed in the office.
  • Key Responsibilities:

Education

Level 7 Bachelor of Computer Applications - IT

Level 9 Masters of Computer Applications - IT

Level 9 Masters of Business Administration - Business, Human Resource Management, Marketing Management

Skills

  • Office Administration
  • Cash Handling
  • Compliance Management
  • Operations
  • Customer Service
  • Business Development
  • Management Skills
  • Public Relations & Branding
  • Direct Sales
  • Call Centre

Certification

  • LCQ Certificate
  • Food Safety Certificate
  • First Aid Certificate

Timeline

Office Administration

Pak N Save
06.2024 - Current

Compliance manager

Pak N Save
11.2023 - 02.2025

Customer Service representative (Supervisor) & Lotto

Pak N Save
03.2021 - 11.2023

Store Supervisor – Customer Service representative & Pricing integrity

Four square
02.2020 - 02.2021

Retail Assistant – Customer Service representative & Grocery & Inventory management

Pak N Save
07.2018 - 01.2020

Call Centre Representative

Aegis ltd
01.2017 - 10.2017

Team Leader – Human Resource Department

Genius Consultants Pvt. Ltd.
03.2016 - 09.2016

Executive– Administration Work

Gateway International College of Education
04.2012 - 08.2013

Level 7 Bachelor of Computer Applications - IT

Level 9 Masters of Computer Applications - IT

Level 9 Masters of Business Administration - Business, Human Resource Management, Marketing Management

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