Summary
Overview
Work History
Education
Skills
Certification
Work Experiences
Timeline
Generic

Deepika Negi

Greenlane, Auckland Central ,New Zealand

Summary

Currently working as a Reservation Sales Agent with a focus on personal and professional goals.

I studied Tourism and Travel Management from ITC and it has introduced me to taking risks and embracing new experiences. Previous roles in the restaurants have provided an extensive knowledge of the hospitality industry. Developed a diverse skill set, including customer service and technical abilities, crucial for long-term success in the industry.

Recently received recognition for achieving 100% call score in the mystery call has motivated me towards approaching more challenges.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Reservation Sales Agent

Cordis Auckland
04.2023 - Current
  • Completing all tasks of Room Reservations task (previously Food and Beverage and Operator roles as well).
  • Timely return of client correspondence following the Standard Operating Procedures
  • Assist with the day to day running and operations
  • Internal communication with all departments to ensure clarity and consistency in messaging.
  • Deal effectively with enquiries, requests and complaints in an empathic manner
  • To increase sales through up-selling, cross selling, organizational skills and promotion of future events
  • Ensure all information sent to guests meets LHG standards
  • Develop a thorough knowledge of newly launched SEP ( Shiji Enterprise Platform), OPERA used prior, SevenRooms, SK Chase, Infrasis & other systems that may be required previously.

Barista / Food and Beverage Attendant

Cordis Auckland
02.2022 - 02.2023
  • Promoted a welcoming atmosphere by greeting customers in a friendly manner.
  • Handled customer concerns with highest priority
  • Providing quality beverages, consistently for all customers by adhering to all recipe standards.
  • Ensured all hotel standards are met and / or exceeded.
  • Maintained a clean and organized workplace with stocking and refilling and ordering coffee for the hotel as required and putting away inventory
  • Assist within any outlet of the hotels with food and beverages roles as requested
  • Maintained a clean and organized workspace for better productivity and safety.

Shift Runner / Team Member (CSR)

Dominos Pizza
04.2019 - 02.2021
  • Shift running (mainly closings)
  • Cash control
  • Customer service and conflict resolution
  • Dispatching drivers (managing deliveries)
  • Safety and security
  • Maintaining the store to high standards

Education

Tourism And Travel Management,

International Travel College of New Zealand (ITC)
03.2021

Skills

  • Customer Service Skills
  • Effective Communication
  • Expertise in Reservation Systems
  • Flexibility / Adaptability
  • Customer Complaint Resolution
  • Organization Skills
  • Dedicated Work Ethic
  • Team Contributor
  • Attention To Detail
  • Timely Decision-Making
  • Task management

Certification

  • 3 days Cocktail and Mixology - NZ School of Food and Wine
  • Barista Part One - NZ School of Food and Wine
  • License Controller Qualification - NZ School of Food and Wine
  • License Controller Qualification - Service IQ

Work Experiences

  • Explore NZ limited (Nov, 2020)

Three days at the Explore limited kiosk at the Viaduct Harbour

Reservations and knowledge of their tours and the America’s cup tours.


  • Entrada (Intercity) (Dec, 2019)

Contact Centre - Observing emails and listening in to calls

Intercity terminal - Observing checking in with customers and resolving conflicts or issues.

Timeline

Reservation Sales Agent

Cordis Auckland
04.2023 - Current

Barista / Food and Beverage Attendant

Cordis Auckland
02.2022 - 02.2023

Shift Runner / Team Member (CSR)

Dominos Pizza
04.2019 - 02.2021

Tourism And Travel Management,

International Travel College of New Zealand (ITC)

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Deepika Negi