Deepika Reddy
Massey,Auckland
Summary
- Just over 17 years' experience in Motor, Home, Contents and Landlords Insurance
- Proactive team player who is on target to achieving individual and team goals
- Hardworking employee seeking to progress knowledge and employment opportunities
- Dedicated to identifying customer needs and delivering effective solutions to problems where possible
- Highly motivated employee with desire to take on new challenges.
- Able to work effectively unsupervised
Overview
24
24
years of professional experience
Work History
Claims Manager & Assistant Underwriter
Stamford Insurance Limited
10.2023 - 09.2024
- Streamlined communication between contractors, adjusters and clients.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Issue quotes, Initial Certificates, Final Certificates and Deed of Assignment for new policyholders
- Understand risk, obtain the correct information required to underwrite accordingly and send to Senior Underwriter
- Update and report monthly Bordereaux and BDX
- Update and report monthly Claims Report
Home Claims Customer Manager
AA Insurance Limited
04.2009 - 10.2023
- Working from home with monthly office visits
- Review and process claims relating to Home, Contents and Landlords Insurance products
- Communicating with customers, loss adjusters, repairers and suppliers throughout the claim process by phone, email and post
- Managing additional claim related costs (policy benefits) such as loss of rent, temporary accommodation, storage, power usage refunds
- Being part of Home Recoveries trial
- Assisting Claim Assist and Service teams with claim related queries where possible
- Assisting fellow colleagues with advice and claims knowledge where possible
- Assisting team with additional tasks and allocated work
- Worked well independently and in a team to reach targets
- Served as a friendly, hardworking, and knowledgeable employee.
Motor Recoveries and Settlements Handler
AA Insurance Limited
10.2006 - 04.2009
- Assisting customer needs where required during motor repairs and total loss process
- Negotiating liability with third parties and third party insurers to achieve a successful outcome
- Recovering debt from third parties and third party insurers
- Communicating with external suppliers i.e Collection House and Dispute Tribunal
- Assisting team with additional tasks and allocated work
- Being part of the Recoveries Projects which involved recovering older debts from third parties and third party insurers
- Worked well independently and in a team to reach targets
Total Loss Unit Administrator
AA Insurance Limited
04.2006 - 10.2006
- Assisting total loss handlers with arranging and managing towing, salvage of motor vehicles and payments to suppliers
- Collecting and collating total loss files to be handed to total loss handlers for review and processing
Administrator
Te Piataata Trust
11.2005 - 04.2006
- Collect and prepare incoming mail for action based on priority order for manager
- Prepare team meeting agenda and financial statements
- Arrange fortnightly meetings for board members
- Assist teachers with stationary and teaching materials
Locksmith
Interlock Group
10.2000 - 12.2004
- Cut new or duplicate keys using impressions or code key machines
- Manufacture locks, door and window hardware
- Set up and maintain master key systems
- Insert new or rekeyed barrels into locks to change combinations.
Skills
- Customer Service
- Team Player
- Ability to Learn Quickly
- Computer Skills
- Microsoft Office
- Extra-curricular activities
- Workload Management
- Claims Review, Processing, Decision making, Coverage Determination
REFERENCES
References References available upon request
Timeline
Claims Manager & Assistant Underwriter
Stamford Insurance Limited
10.2023 - 09.2024
Home Claims Customer Manager
AA Insurance Limited
04.2009 - 10.2023
Motor Recoveries and Settlements Handler
AA Insurance Limited
10.2006 - 04.2009
Total Loss Unit Administrator
AA Insurance Limited
04.2006 - 10.2006
Administrator
Te Piataata Trust
11.2005 - 04.2006
Locksmith
Interlock Group
10.2000 - 12.2004
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