Dipika Bhardwaj
Flatbush
Summary
Collaborative leader, friendly person who enjoys interacting and meeting new people. I have previous hospitality experience, retail, and management. I have studied at New Zealand Management Academies gaining my Diploma in Hospitality Management level 5. After completing my studies here at New Zealand Management Academies, I want to pursue my degree in hospitality. I am looking for an organization where I can utilize my skills and further gain experience. Problem solver devoted to accompanying with collaborators to support participated, allowing the work values.
Overview
6
6
years of professional experience
Work History
BP (Assistant Manager) and Cafe Manager
BP
01.2022 - Current
- Cashier, Handling till, Café team leader, Merchandising, POS handling, Endorsed customer satisfaction (customer needs and resolving concerns), Participated in meetings, training about products updates and changes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Making Coffees up to the standard(Expert in Latte art and so on.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
BURGERFUEL (Shift Manager) (Part Time)
BF (Limited)
11.2022 - 06.2023
- Customer Service, Manage shifts and Schedule breaks to meet state policies, Train to the staff (FOH and BOH), Running the shifts, Managed employees and supervised quality compliance with business food and services
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Receptionist Supervisor and Houskeeping
Cordis
02.2021 - 11.2022
- Attending the calls, Welcoming, and guiding them to the right location, Notifies corporate staff of the arrival of a guest, Answers or refers questions to visitors, Provide information, Maintains staff and department directories to guide visitors
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service
Mexicali
01.2022 - 09.2022
- Handling the till, Processing orders, Greet the customers, Handling customer complaints, Assembling and evaluating customer feedback.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Front Office Executive
Waipuna Hotel And Conference Centre
01.2020 - 01.2022
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Updated reports, managed accounts, and generated reports for company database.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
Café Assistant
Café Fusion, New Zealand Management Academies Campus Café
02.2018 - 10.2020
- Properly cleaning and polishing, Making Coffees, Customer service
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Promoted a positive work environment through clear communication and teamwork among staff members.
F and B Manager
Housekeeping Grand Mercure Hotel
01.2019 - 08.2020
- Taking the orders, Mini Bars, Effective customer service, Housekeeping, Dusting and vacuuming the rooms, Change the linens, set up the room up to the standard
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
Duty Manager / FOH
Wagamama
11.2018 - 01.2019
- Customer Service, Taking orders, Food and Beverage Handling
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Education
Hospitality Management Level 5 -
New Zealand Management Academies
04.2024
Hospitality Management Level 6 -
New Zealand Management Academies
06.2019
Skills
- Customer service skills
- Team working Skills
- Attitude
- Sales Skills (Upselling)
- Multitasking
- Communication Skills
- Problem Solving
- Analysis
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Typing Speed
- Basic accounting
- Staff Management
- Travel Arrangements
- Microsoft Office
Additional Information
LCQ Certificate, Diploma in Hospitality Management Level -5, Diploma in Applied Hospitality Management Level – 6
References
Available on Request
Hobbies and Interests
- Reading Books
- Reading Novels
- Playing Badminton
- Listening Music
Timeline
BURGERFUEL (Shift Manager) (Part Time)
BF (Limited)
11.2022 - 06.2023
Customer Service
Mexicali
01.2022 - 09.2022
BP (Assistant Manager) and Cafe Manager
BP
01.2022 - Current
Receptionist Supervisor and Houskeeping
Cordis
02.2021 - 11.2022
Front Office Executive
Waipuna Hotel And Conference Centre
01.2020 - 01.2022
F and B Manager
Housekeeping Grand Mercure Hotel
01.2019 - 08.2020
Duty Manager / FOH
Wagamama
11.2018 - 01.2019
Café Assistant
Café Fusion, New Zealand Management Academies Campus Café
02.2018 - 10.2020
Hospitality Management Level 5 -
New Zealand Management Academies
Hospitality Management Level 6 -
New Zealand Management Academies
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