Deepika Sugesh
Auckland,New Zealand
Summary
IT professional with over 7 years of experience in managing complex IT infrastructure, focusing on Active Directory, EntraID, ForgeRock, SailPoint, and Identity and Access Management solutions. Proven track record in driving Incident, Problem, and Change Management processes to optimize operations and boost organizational efficiency. Extensive expertise in identity lifecycle management, user provisioning, and authentication, alongside a solid understanding of IAM industry standards. Currently contributing as a Technical Consultant at Sustainable Papakura to enhance their IT framework through migration to Microsoft 365 and Azure AD.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Consultant – Freelance
Sustainable Papakura
Auckland, New Zealand
08.2024 - Current
- IT Infrastructure Modernization: Leading the migration of IT infrastructure to Microsoft and Azure platforms, improving operational efficiency, scalability, and security
- Implementing Azure cloud solutions to support sustainability initiatives, ensuring robust and reliable data management
- Collaboration and Productivity Enhancement: Leveraging Microsoft 365 apps to enhance team collaboration and streamline communication with external partners
- Spearheading the adoption of modern project management tools, fostering seamless document sharing and creating a highly productive work environment
- Sustainability-Driven Technology Implementation: Utilizing Azure sustainability tools to monitor and actively reduce the organization’s carbon footprint, aligning IT operations with environmental goals
- Integrating data analytics to track and report progress toward the Sustainable Development Goals (SDGs), enabling informed, data-driven decisions
- Training and Capacity Building: Conducting comprehensive training sessions to facilitate a smooth transition to the new IT platforms
- Promoting continuous learning and professional development, equipping the team with the latest technological skills
- Community and Stakeholder Engagement: Engaging with local stakeholders to share progress and gather valuable insights through feedback loops
- Organizing workshops and webinars to educate the community on the benefits of the new IT infrastructure and its role in advancing sustainability
Specialist – Identity Access Management (IAM) – Project IKEA
HCL Technologies
Chennai, India
03.2018 - 03.2022
- I was responsible for managing and optimizing IAM processes, ensuring system security, and driving continuous improvements
- This involved handling incident resolution, collaborating with development teams to enhance platform stability, and maintaining compliance with data protection standards
- I also contributed to operational workflows and reporting, ensuring efficient IAM function across various applications
- Core responsibilities of the role included the following:
- Streamlined user provisioning and de-provisioning using ServiceNow, ensuring compliance with corporate policies and Service Level Management processes
- Managed IAM platform upgrades, patches, and security updates to maintain system security and performance
- Led P2 and supported P1 incidents, resolving complex IAM technical issues to minimize business disruptions
- Addressed IAM platform defects, collaborating with development teams to enhance system stability and functionality
- Demonstrated expertise in ITSM tools like JSM and ServiceNow, along with ForgeRock administration
- Developed and maintained detailed documentation for IAM systems, configurations, and processes
- Administered user mailboxes, distribution lists, and directory service permissions while contributing to operational workflows and reports
- Managed identity lifecycles across multiple applications, including Oracle, IMU, MHS, SAMS, and others
- Proficient in Active Directory management and Virtual Desktop Infrastructure (VDI) deployment
- Supported Incident, Problem, Service, and Change management functions with trend analysis and compliance with data protection regulations
- Monitored suspicious activities, conducted access reviews, and implemented security controls to mitigate IAM-related risks
IT Incident and Networking Specialist – Banking Domain
Old Mutual Investments
Auckland, New Zealand
09.2012 - 11.2015
- The purpose of this role was to support the organisation’s Network infrastructure via the Incident, Problem and Major Incident Management processes
- Core responsibilities of the role included the following:
- This role supported day-to-day management of the Incident and Problem Management issues raised with a view to ensure service availability
- Managed and implemented authentication mechanisms, including passwords and multi-factor authentication, to ensure secure user identity verification
- Oversaw authorization processes, ensuring appropriate access levels aligned with user roles and responsibilities
- Ensured SLA compliance for Severity 1 & 2 incidents, leveraging strong organizational and attention-to-detail skills
- Conducted root cause analysis for incidents and facilitated effective communication with clients and teams to drive continuous improvement
- Reviewed RCA reports and communicated problem resolutions, demonstrating excellent communication and stakeholder management abilities
- Prepared comprehensive reports, including incident trends, problem tickets, KPIs, SLAs, and performance reviews, to support data-driven decision-making
Technical Support Specialist
CSS Corp
Chennai, India
05.2011 - 09.2012
- The purpose of this role was to support the organisation’s Network infrastructure
- Core responsibilities of the role included the following:
- Provided technical support for software application implementation and maintenance
- Offered assistance and guidance to team members on technical issues
- Ensured adherence to safe work practices and procedures for hazard, incident, and injury reporting
- Participated in ongoing learning and development opportunities to enhance individual capabilities
Education
Masters -
Information Technology
AucklandBachelor of Engineering -
Electronics & Communication Engineering
IndiaSkills
- Identity access management
- Identity Solutions
- SailPoint
- ForgeRock
- Active Directory
- ServiceNow
- Identity Governance and Administration
- Policy and Configuration Automation
- ITIL Framework
- Security and Risk Management
- Microsoft 365 applications
- Azure cloud solutions
- IAM management
Certification
- SC300 Microsoft Certified: Identity and Access Administrator Associate
- Identity Access Management Micro Core Skills - Installing and Deploying Access Management
- Ping Access Management Core Skills - (Identity and Access Management, Access Authorization, Digital Authentication)
Timeline
Technical Consultant – Freelance
Sustainable Papakura
08.2024 - Current
Specialist – Identity Access Management (IAM) – Project IKEA
HCL Technologies
03.2018 - 03.2022
IT Incident and Networking Specialist – Banking Domain
Old Mutual Investments
09.2012 - 11.2015
Technical Support Specialist
CSS Corp
05.2011 - 09.2012
Masters -
Information Technology
Bachelor of Engineering -
Electronics & Communication Engineering
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