Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepika Takkar

East Punjabi Bagh,New Delhi

Overview

10
10
years of professional experience

Work History

Branch Office Admin & Front Office Executive

De Indian Public School
09.2018 - 04.2021
  • Consulted with parents, students and customers to resolve basic issues or direct to correct staff member.
  • Maintained office supplies and equipment to support team productivity.
  • Developed and implemented marketing plans, special promotions and customer relations events for the school
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Managed accounting functions such as invoicing customers, reconciling accounts.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Assigned job roles and oversaw performance.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Managing and handling all aspects of student admission process including distribution and updating the records of newly admitted students.
  • Drafting various circulars and replies between school board, teachers and parents
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
  • Updated reports, managed accounts, and generated reports for company database.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Responded to inquiries from callers seeking information.

Office Administrator

Frankfinn Institute Of Air Hostess Training
04.2015 - 08.2018
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Converting enquiries into the admissions
  • Counselling students and giving presentations on admissions.
  • Taking the seminars and counseling students
  • Handing Training and organising training schedules
  • Providing orientation to all new students who enrol
  • Maintaining student records and files
  • Managing all Admin tasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Office Co-ordinator

Genius Bug Acadamy
10.2013 - 12.2014
  • Worked as a co-ordinator to introduce Abacus and Vedic maths classes in various schools
  • Graded and provided feedback on assignments.
  • Collaborated with instructors to develop engaging lesson plans.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Developed and implemented strategies to improve student engagement.
  • Helped teacher prepare instructional material and displays.
  • Prepared reports and maintained administrative records.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Took part in professional development workshops to boost skills.
  • Enforced rules and instructions to maintain discipline.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Care Officer

VSTS Deptt & Disposal Team
12.2012 - 09.2013
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Communicated with customers to identify needs and expectations.
  • Took ownership of customers issues to follow problems through to resolution.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Kept accurate records of all customer interactions and transactions.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.

Customer Care Executive

ICICI Bank Collection Department
04.2011 - 07.2011
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Kept accurate records of all customer interactions and transactions.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Took ownership of customers issues to follow problems through to resolution.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.

Education

Bachelor of Arts -

Delhi University
Delhi

Skills

  • Corporate Social Responsibility
  • Office Cleaning
  • International Trade
  • Commercial Real Estate
  • Inventory Management
  • Compliance Management
  • Administrative Updates

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Branch Office Admin & Front Office Executive

De Indian Public School
09.2018 - 04.2021

Office Administrator

Frankfinn Institute Of Air Hostess Training
04.2015 - 08.2018

Office Co-ordinator

Genius Bug Acadamy
10.2013 - 12.2014

Customer Care Officer

VSTS Deptt & Disposal Team
12.2012 - 09.2013

Customer Care Executive

ICICI Bank Collection Department
04.2011 - 07.2011

Bachelor of Arts -

Delhi University

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Deepika Takkar