JODHVIR DHILLON
31a Mount Lebanon Crescent, The Gardens
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Ground Stewart
Gate Gourmet
02.2023 - 03.2024
- Maintained a clean and organized cabin environment, contributing to overall passenger satisfaction.
- Managed onboard sales of food, beverages, and duty-free items, maximizing revenue for the airline company.
- Participated in regular training sessions to maintain up-to-date knowledge of industry regulations and safety procedures.
- Delivered clear pre-flight announcements to inform passengers about safety features and emergency procedures.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Supported efficient aircraft turnaround by assisting with cabin preparation tasks between flights.
Truck Driver
Service Food Market
09.2022 - 01.2023
- Delivered goods by completing timely and safe routes across various regions.
- Monitored vehicle performance to identify maintenance needs and ensure safety on the road.
- Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Bus operator
NZ Bus
08.2020 - 05.2022
- Maintain a positive and friendly attitude whilst working
- Provide passenger assistance including collecting fares and offering schedule and route information
- Perform bus driving duties while keeping customers safety in mind
- Maintain a perfect safety record
Customer Service Representative
Z Gas station
06.2018 - 08.2020
- Deliver great customer service to the customer
- Make and serve food, coffee, and beverages for customers
- Built sales strategies to support the corporate vision and plans for growth
- Resolved customer complaints and made sure customers received needed services from the company
- Returned customer calls and responded to inquiries and complaints
Luggage Agent
IDNZ CRUISES
04.2018 - 04.2019
- Directional staff at the cruise terminal
- Luggage halls and airport/ coach luggage leader and card runner
- Wheelchair assistant on embarkation and disembarkation
- Secured guests' luggage to avoid dropping items in transport and maintain high satisfaction ratings
Tour Guide Volunteer
Maritime Museum
11.2017 - 02.2018
- Engaged in friendly conversation with guests to help each feel comfortable and welcomed
- Learned important facts about facilities, histories, and local areas to offer guests exceptional experiences
- Greeted individual guests and groups to set a positive, professional tone for tours
- Sailing tour guide for school's students
- Delivered feedback to management to help improve tours and features for guests
- Outlined safety procedures to guests and emergency evacuation plans
Education
Diploma in International Travel and Tourism Management Level 5 - Travel and Tourism
International Travel College
09.2019
New Zealand Certificate in Tourism with a Strand in Aviation Level 3 - Travel and Tourism
International Travel College
02.2018
Skills
- Communication
- Decision making
- Planning and prioritizing
- Punctual
- Time management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Ground Stewart
Gate Gourmet
02.2023 - 03.2024
Truck Driver
Service Food Market
09.2022 - 01.2023
Bus operator
NZ Bus
08.2020 - 05.2022
Customer Service Representative
Z Gas station
06.2018 - 08.2020
Luggage Agent
IDNZ CRUISES
04.2018 - 04.2019
Tour Guide Volunteer
Maritime Museum
11.2017 - 02.2018
New Zealand Certificate in Tourism with a Strand in Aviation Level 3 - Travel and Tourism
International Travel College
Diploma in International Travel and Tourism Management Level 5 - Travel and Tourism
International Travel College
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