Deepti Birari
1/54 Ambler Avenue, Glen Eden ,AUK
Summary
Detail-oriented team player adept at multitasking with precision. Organized, dependable, and positive, with a readiness to take on extra responsibilities for team success.
Overview
3
3
years of professional experience
Work History
Software Trainer
Barfoot And Thompson
08.2023 - Current
- Managed tracking of administrative activities, feedback collection and training reporting.
- Built customized software solutions to suit needs and match business flow objectives.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Installed hardware, software and digital components for customers.
- Developed and maintained a comprehensive training library, ensuring readily accessible resources for ongoing professional development.
- Collaborated with cross-functional teams to align on software features and updates, maintaining up-to-date training content.
- Proactively identified opportunities for process improvements within the training department, contributing to overall efficiency gains.
- Conducted virtual and in-person trainings, expanding access to essential knowledge resources.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Prepared high-quality visual aids and reference materials that reinforced key concepts learned during training events.
- Consulted with users to determine hardware, software and system functionality specifications.
- Delivered tailored presentations at industry conferences and webinars, showcasing product capabilities and best practices to potential clients.
Office Administrator
Peak Pilates And Physiotherapy
02.2021 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
CRM Administrator Trainer
NextWorks
06.2022 - 12.2022
- Identified opportunities for process improvement within the CRM ecosystem by analyzing usage patterns and gathering user feedback.
- Continuously monitored system performance levels while making necessary adjustments as needed for highly efficient operations.
- Delivered end-user training on CRM functionalities, increasing employee adoption rates and maximizing software ROI.
- Played a key role in the selection and implementation of new CRM software by participating in vendor evaluation, testing, and decision-making processes.
- Ensured data accuracy within the CRM system, leading to improved decision-making and targeted marketing strategies.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
Education
Bachelor of Science - Electrical And Electronics)
Rajarajeswari College of Engineering
Bangalore05.2011
Skills
- Expert Communication
- Training delivery
- Relationship Building
- Business Needs Analysis
- Critical Thinking
- Attention to Detail
- Product Knowledge
- Customer Relationship Management
- Time Management
- Product expertise
Timeline
Software Trainer
Barfoot And Thompson
08.2023 - Current
CRM Administrator Trainer
NextWorks
06.2022 - 12.2022
Office Administrator
Peak Pilates And Physiotherapy
02.2021 - 07.2023
Bachelor of Science - Electrical And Electronics)
Rajarajeswari College of Engineering
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