Lalesa Ejeta
Wellington
Summary
Adept at enhancing customer experiences and ensuring safety, my tenure at Combined Taxis honed my defensive driving and customer service skills. Known for maintaining vehicle cleanliness and leveraging GPS navigation for efficient routing, I boosted passenger satisfaction significantly. My flexibility and friendly demeanor, cultivated across roles, align with high-demand employer skills, showcasing my commitment to excellence and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Taxi Driver
Combined Taxis
08.2010 - 06.2024
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
Grocery Stocker
New World Wellington City
06.2007 - 06.2010
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
Education
No Degree - English Language And Literature
Massey University
Wellington11.2012
Skills
- Patience and Tolerance
- Safety Regulations
- Defensive Driving
- Road regulations knowledge
- Payment Processing
- Mobile platforms
- Time Management
- GPS Navigation
- Professional and Courteous
- Outgoing and Friendly
- Customer Service
- Shelf Organization
- Reliability and punctuality
- Order Fulfillment
- Efficient Unloading
- Unloading procedures
- Reading Comprehension
- Cleanliness standards
- Friendly and Personable
- Positive Attitude
- Willing to Learn
- Customer Assistance
- Flexible Schedule
- Shelving of products
- Product restocking
Certification
P - Endorsement
Languages
English
Limited Working
Afaan Oromo
Native or Bilingual
Amharic
Professional Working
Timeline
Taxi Driver
Combined Taxis
08.2010 - 06.2024
Grocery Stocker
New World Wellington City
06.2007 - 06.2010
No Degree - English Language And Literature
Massey University
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