Dekoda Te Autu
Glenholme,BOP
Summary
Proven to enhance client satisfaction and maintain competitive edge with Wai Ariki Hot Springs & Spa. I excel in organizational skills and exceptional customer service within the Lifeguard area. My background includes developing new spa treatments, contributing to team efficiency, and providing emotional support, showcasing my ability to multitask and foster client relationships. Knowledgeable with background in customer service and hospitality. Successfully coordinated Lifeguarding, ensuring seamless guest experiences and high satisfaction levels. Demonstrated effective communication and multitasking abilities in fast-paced environment.
Overview
2
2
years of professional experience
Work History
Wai Ariki Hot Springs & Spa
Ngāti Whakaue
Rotorua, BOP
11.2023 - 07.2024
- Collaborated with team members to maintain inventory levels, reducing waste and optimizing product usage.
- Assisted in the development of new treatment offerings by providing input on guest preferences and industry trends, helping to maintain a competitive edge within the Spa and Life Guarding area.
- Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
- Assisted spa therapists with preparing treatment rooms, enabling them to focus on delivering high-quality services.
- Contributed to a welcoming atmosphere by greeting clients warmly upon arrival and escorting them to appropriate treatment areas.
- Maintained a clean and comfortable environment, ensuring clients had a relaxing and enjoyable experience.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Provided acceptable Luge Guarding Experience.
- First Aid.
Countdown
Woolworths
Rotorua, BOP
04.2023 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Carpenter Apprentice
Toi Ohomai Institute of Technology
Rotorua, BOP
08.2022 - 11.2022
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
Skyline Luge Operator
Enterprises
Rotorua, BOP
07.2022 - 08.2022
- Worked outside in all weather conditions.
- Handled adjustments or modifications towards the Luging area as needed. based on product specifications or changes in operational parameters.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
Merit -
Rotorua Girls' High School
Rotorua, BOPSkills
- Professional Appearance
- Exceptional customer service
- Building client relationships
- Organizational abilities
- Handling Complaints
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Basic Life Support
- Reliability
- Organizational Skills
- Active Listening
- Valid Driver's License
- Emotional Support
Timeline
Wai Ariki Hot Springs & Spa
Ngāti Whakaue
11.2023 - 07.2024
Countdown
Woolworths
04.2023 - 06.2023
Carpenter Apprentice
Toi Ohomai Institute of Technology
08.2022 - 11.2022
Skyline Luge Operator
Enterprises
07.2022 - 08.2022
Merit -
Rotorua Girls' High School