Summary
Overview
Work History
Skills
Affiliations
References
Timeline
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Delanie Horrobin

Delanie Horrobin

Auckland,AUK

Summary

I have developed a vast range of skills and experience/networks within the property sector and retail industry. My experience in Property Management has also taught me to be extremely well organised, resolve problems (often in stressful situations), and to work with many different personalities. I am an extremely motivated person. I am not a 9 to 5, Monday - Friday person. I will work when required and am not afraid to put the hours in to get the results. I am very energetic and outgoing and have many friends and business associates. My skills include problem-solving, communication (written and verbal), management of people and teams, mentoring, and sales. My specialties include real estate/property management, retail recruitment and training, sales, and client relationship management. My experience includes: promotion and sales, managing property, wholesale and retail, networking, cold calling, promotional work and public speaking.I have used several different property management systems including Palace, REST and Console

Overview

15
15
years of professional experience

Work History

Owner

MTM Property Management
12.2023 - Current
  • Manage a portfolio of 74 apartments in the ABSTRACT Hotel and Residences in central Auckland
  • Marketing and promoting available properties, liaising with the property owners and tenants, and matching people with properties
  • Managing the rent collection, expenditure, paperwork, and property inspections
  • Extensive management of communications with the owner, and tenants.
  • Streamlined business operations by implementing efficient processes and organizational systems.
  • Increasing customer satisfaction through exceptional service and timely response to inquiries.
  • Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
  • Overseeing daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.

Business Development Manager

SuperCity Property Management Ltd
01.2014 - 12.2023
  • Promoted and grew our family's property management business.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key clients.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Kept meticulous client notes and updated account information in company databases.
  • Facilitated business by implementing practical networking techniques.

Senior Property Manager

Ray White City Apartments
01.2009 - 01.2014
SuperCity
  • Managing the rent collection, expenditure, paperwork, and property inspections completed by our property managers
  • Extensive management of communications with owners, tenants and our staff.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Negotiated favourable lease terms with prospective tenants, securing long-term occupancy agreements.
  • Enhanced property value through strategic capital improvement projects and regular upkeep.
  • Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
  • Investigated and resolved any tenant complaints.
  • Established rental rates by surveying local rental rates and calculated overhead costs.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Generated professional networks by engaging in professional and industry organizations.

Skills

  • Customer Service
  • Financial Planning
  • Business Development
  • Marketing expertise
  • Customer Relations
  • Entrepreneurial personality
  • Driven and Determined
  • Business Marketing
  • Relationship Building
  • Work Planning and Prioritization
  • Professional Networking
  • Negotiation and Persuasion

Affiliations

When I have free time I love to keep fit and enjoy running, walking, and yoga. I'm also very passionate about fashion and interior design.

I am a foodie who loves experimenting at home, entertaining friends and family, and trying out new restaurants.

References

References available upon request.

Timeline

Owner

MTM Property Management
12.2023 - Current

Business Development Manager

SuperCity Property Management Ltd
01.2014 - 12.2023

Senior Property Manager

Ray White City Apartments
01.2009 - 01.2014

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Delanie Horrobin