Delanie Horrobin
Auckland,New Zealand
Summary
In my roles in the property and retail industry, I've become known for my ability to troubleshoot critical issues. I'm a people person who goes the extra mile for my clients. For the last 19 years I've been involved in the property industry and currently own my own property management business MTM Property Management Ltd. Before this, I worked as the Business Development Manager for Ray White SuperCity Property Management Ltd which was a family-owned and operated business. Before this, I was the National Sales Manager and Retail Sales Manager for women's fashion label Ricochet Clothing. I traveled nationwide, visited retail stores, promoted the label, and brought a significant number of new clients on board. In my Business Development role at SuperCity Property Management was consistently in the top 10 for growth Ray White nationally. Personally, I achieved and surpassed targets for new customers throughout my time as the Business Development Manager. I do this by working closely with our current sales teams and building relationships both inside and outside our business. I'm driven, always act with professionalism and am a firm believer in training and development, both personally and professionally. I believe that market knowledge and experience is vital and continue to research and keep up to date with market trends. I enjoy networking and have a vast range of contacts within the property management industry. I am a motivated business professional bringing almost 20 years years of entrepreneurial experience. I am a results-driven Business Development Manager and business owner with a forward-thinking approach centred on company success and competitive growth having demonstrated a record of success in building successful teams and managing profitable operations. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Director/Owner
MTM Property Management
12.2023 - Current
- Manage a portfolio of 74 apartments in the ABSTRACT Hotel and Residences in central Auckland
- Marketing and promoting available properties, liaising with the property owners and tenants, and matching people with properties
- Managing the rent collection, expenditure, paperwork, and property inspections
- Extensive management of communications with the owner, and tenants.
- Streamlined business operations by implementing efficient processes and organizational systems.
- Increasing customer satisfaction through exceptional service and timely response to inquiries.
- Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
- Overseeing daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
Business Development Manager
Ray White Super City Rental Management Ltd
01.2014 - 12.2023
- Promoted and grew our family's property management business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key clients.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Negotiated lucrative contracts with vendors, securing favourable pricing and terms for the company.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
- Facilitated business by implementing practical networking techniques.
Senior Property Manager
Ray White Super City Rental Management Ltd
01.2009 - 01.2014
- Managed and oversaw the tenancies at our operation
- Managing the rent collection, expenditure, paperwork, and property inspections completed by our property managers
- Extensive management of communications with owners, tenants and our staff.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Negotiated favourable lease terms with prospective tenants, securing long-term occupancy agreements.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Generated professional networks by engaging in professional and industry organizations.
Sales and Letting Agent
Ray White City Apartments
12.2006 - 01.2009
- I worked as a buyer's agent for our top salespeople and as a letting agent
- Both roles involved marketing and promoting available properties, liaising with potential property owners and tenants and matching people with properties.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Adopted customer feedback in process and system improvement initiatives.
- Presented feedback to management on customer service trends and improvement areas.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Skills
- Customer Service
- Financial Planning
- Business Development
- Marketing expertise
- Customer Relations
- Entrepreneurial personality
- Driven and Determined
- Business Marketing
- Relationship Building
- Work Planning and Prioritization
- Professional Networking
- Negotiation and Persuasion
Skill Summary
I have developed a vast range of skills and experience/networks within the property sector and retail industry. My experience in Property Management has also taught me to be extremely well organised, resolve problems (often in stressful situations) and to work with many different personalities. I am an extremely motivated person. I am not a 9 to 5, Monday - Friday person. I will work when required and am not afraid to put the hours in to get the results. I am very energetic and outgoing, and have many friends and business associates.My skills include: problem solving, communication (written and verbal), management of people and teams, mentoring and sales. My specialties include: real estate/property management, retail recruitment and training, sales and client relationship management. My experience includes: promotion and sales, managing property, wholesale and retail, networking, cold calling, promotional work and public speaking.I have used several different property management systems including Palace, REST and Console.
References
Available upon request.
Hobbies and Interests
When I get free time I love to keep fit and enjoy running, walking and yoga.
I'm also of course very passionate about the fashion and beauty industry and take a keen interest in new developments.
Timeline
Director/Owner
MTM Property Management
12.2023 - Current
Business Development Manager
Ray White Super City Rental Management Ltd
01.2014 - 12.2023
Senior Property Manager
Ray White Super City Rental Management Ltd
01.2009 - 01.2014
Sales and Letting Agent
Ray White City Apartments
12.2006 - 01.2009
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