Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Delcy Jennings - Stewart

Student
Auckland

Summary

I am a dedicated and ambitious individual who strives for excellence in everything I do. Through my full-time studies, I have developed strong analytical and problem-solving skills, along with the ability to manage my time effectively. My work experience through Gateway has provided me with valuable insights into professional environments, allowing me to strengthen my communication, teamwork, and adaptability skills. Becoming independent has been a crucial part of my personal growth, teaching me resilience and responsibility. I take pride in setting high standards for myself and continuously pushing to improve. Whether in academics or the workplace, I am committed to developing my skills and taking on challenges that will help me grow both personally and professionally am eager to apply my knowledge, experience, and determination to new opportunities, confidence that I can make a meaningful contribution in any setting.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Work Ready Drinks Service
09.2024 - Current
  • During the Gateway Work Ready Drinks Service program, I gained hands-on experience in preparing and serving hot and cold non-alcoholic beverages while applying safe work practices.
  • I learned about hygiene, workplace safety, and proper drink preparation, including coffee, tea, soft drinks, and mocktails.
  • Additionally, I expanded my knowledge of different water types, soft drinks, and teas, understanding customer preferences.
  • The program also strengthened my customer service skills, teaching me how to interact with customers and serve orders efficiently.
  • This experience provided me with valuable industry knowledge and practical skills, boosting my confidence in a hospitality setting.

SERVICE IQ
08.2024 - Current
  • Company Overview: Gateway Program Auckland Airport
  • During the Service IQ Gateway Program at Auckland Airport, I gained hands-on experience as a customer service personnel, assisting passengers with various aspects of their journey.
  • I operated a two-way radio to communicate with staff and ensure smooth coordination in the airport environment.
  • My role involved guiding passengers to their departure gates, assisting with security screening, and helping them scan their boarding passes at the gates.
  • Additionally, I provided support for passengers declaring items in their baggage, ensuring they followed customs regulations.
  • Throughout the program, I applied airport health, safety, and security protocols, interact professionally with staff, managers, and travelers, and followed standard operating procedures and the airport's code of conduct.
  • This experience enhanced my customer service, communication, and problem-solving skills in a fast-paced travel environment.
  • Gateway Program Auckland Airport

Education

ITC Certificate in Aviation - Level 3 - ITC Cabin Crew Online Certificate, ITC Ground Crew Online Certificate Ready to Check in

INTERNATIONAL TRAVEL COLLEGE
588 Chapel Road, East Tāmaki, Auckland 2016
05.2024 - Current

Completed NZQA Level 1 & 2 - undefined

ORMISTON SENIOR COLLEGE
Ormiston, Auckland
01.2023 - 11.2024

L2 Customer Service - Communications and Customer Service, Interact with Customers in a service delivery context

International Travel College
9 City Road, Auckland Central, Auckland 1010
05.2024 - 04.2024

Skills

Time Management

Interests

Playing basketball, which has helped me develop strong communication skills, teamwork, and strategic thinking
Cooking, where I love experimenting with new recipes and improving my creativity and attention to detail
Staying active, trying new cuisines, and exploring different cultures through food and travel
Traveling to exciting destinations like Los Angeles and Las Vegas, where I experienced diverse cultures, iconic landmarks, and amazing food

Timeline

Work Ready Drinks Service
09.2024 - Current

SERVICE IQ
08.2024 - Current

ITC Certificate in Aviation - Level 3 - ITC Cabin Crew Online Certificate, ITC Ground Crew Online Certificate Ready to Check in

INTERNATIONAL TRAVEL COLLEGE
05.2024 - Current

L2 Customer Service - Communications and Customer Service, Interact with Customers in a service delivery context

International Travel College
05.2024 - 04.2024

Completed NZQA Level 1 & 2 - undefined

ORMISTON SENIOR COLLEGE
01.2023 - 11.2024
Delcy Jennings - StewartStudent