DELEN CRISP
Papakura,Auckland
Summary
I am a well-organized individual recognized for my thoughtful decision-making and outstanding customer service in dynamic environments. I promote inclusivity through collaboration and respect for diverse perspectives. Self-driven with a robust work ethic, I thrive both independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Contract Event Roles (various)
Various
01.2017 - Current
- I have experience working in multiple venues and greenfield sites throughout New Zealand, focusing on various aspects of event management such as VIP services, food & beverage operations, accreditation, and staffing coordination.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Counsellor
ALAC Inc.
02.2023 - 12.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Since clients came from diverse cultural backgrounds, I customized my approach to accommodate their individual needs and preferences.
Community support worker
Spectrum Care
01.2022 - 08.2023
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
School counsellor
Kohimarama school
02.2022 - 12.2022
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Maintained positive relationships with students, faculty, alumni, and administration.
Corporate Events Coordinator
Spark Arena
09.2017 - 09.2022
- Venue liaison and event manager for private events such as live music sessions, afterparties, meetings, and conferences.
- Breakers NZ and Silver Ferns corporate activations management and client liaison
- Events manage gala dinners for up to 1000pax
- Budget management up to $150,000 per event
- VIP Hospitality bookings for multiple event types, from ticket sales through to execution and closing of event.
- Runsheet creation and key event documentation (internal and external)
- Staffing training and scheduling
- Managing up to 30 staff per event.
- Enhanced event attendee experience by meticulously organizing and executing corporate events.
- Developed and managed event budgets, ensuring cost-effective events without compromising quality.
- Collaborated with multiple departments to align event goals with overall company objectives.
Events contractor (Halberg Awards)
Halberg Foundation
10.2020 - 02.2022
- Managing tickets sales and attendee's liaison
- Venue and suppliers' management
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Oversaw the administrative logistics involved in event planning, booking, and promotion.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
In home help & elderly care services
Geneva Health Care
09.2015 - 11.2016
- Personal care and home care
- Daily routine assistance such as showering, clothing, feeding
- Medical treatment assistance
- Hoist movement and handling of patients
Food & Beverage staff (various)
Various
07.2014 - 09.2016
- F&B Supervisor
- Vector Arena, Auckland, New Zealand
- Wait staff/Barista
- Ohso café, Ponsonby, New Zealand
- Receptionist
- Palm Spring, Parakai, New Zealand
Education
First Aid Certificate -
Health & Safety Institute
Bachelor of Health Science, Major in Counselling -
Auckland University of Technology
07.2024
National Diploma in Hospitality Management -
Aspire 2
01.2017
National Diploma in health, Disability and Aged support (Foundational Skills) -
Careerforce
06.2016
National Diploma in Early Childhood -
ICL Business School
01.2016
Skills
- Organization
- Excellent communication
- Problem-solving
- Fluent in Spanish and English
- Teamwork and collaboration
- Friendly, Positive Attitude
- Project management
- Time management
- Customer service
- Active Listening
- Attention to Detail
- Flexible and Adaptable
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
Volunteering
I like to give back to the community whenever I have the chance, below are some of the volunteering positions I previously held.
Group coach/mentor
Graeme Dingle Foundation, Franklin, New Zealand
Music and performance workshop helper
Star Jam, Auckland, New Zealand
Girl guide
Scout group, Talagante, Chile
Languages
Spanish
Native or Bilingual
English
Full Professional
References
References upon request
Timeline
Counsellor
ALAC Inc.
02.2023 - 12.2023
School counsellor
Kohimarama school
02.2022 - 12.2022
Community support worker
Spectrum Care
01.2022 - 08.2023
Events contractor (Halberg Awards)
Halberg Foundation
10.2020 - 02.2022
Corporate Events Coordinator
Spark Arena
09.2017 - 09.2022
Contract Event Roles (various)
Various
01.2017 - Current
In home help & elderly care services
Geneva Health Care
09.2015 - 11.2016
Food & Beverage staff (various)
Various
07.2014 - 09.2016
First Aid Certificate -
Health & Safety Institute
Bachelor of Health Science, Major in Counselling -
Auckland University of Technology
National Diploma in Hospitality Management -
Aspire 2
National Diploma in health, Disability and Aged support (Foundational Skills) -
Careerforce
National Diploma in Early Childhood -
ICL Business School
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