Delia Chetcuti
Results-driven Property and Short-Stay Accommodation Manager with experience overseeing booking operations, guest relations, property presentation, housekeeping coordination, maintenance management, and owner communications. Recognised for delivering exceptional customer service and creating outstanding guest experiences that consistently resulted in 5-star guest ratings, positive reviews, and high levels of repeat and referral business.
Combining strong operational and commercial acumen gained through facilities management and property operations roles, with proven expertise in managing multiple properties, coordinating contractors and service providers, resolving issues proactively, and maintaining exceptional property standards. Demonstrated ability to maximise occupancy, optimise revenue, and ensure seamless day-to-day operations while balancing the needs of guests, property owners, and stakeholders.
Holder of a Diploma in Legal Executive Studies, providing a strong foundation in contract administration, legal documentation, compliance, risk management, and attention to detail. Known for exceptional organisational skills, professional communication, and a proactive, solutions-focused approach. A highly adaptable and dependable professional committed to operational excellence, guest and owner satisfaction,
Work History
Assistant Facilities Manager
7 Months- Support delivery of facilities management services across Apple's corporate portfolio.
- Managed contractor performance to ensure service delivery met operational standards.
- Assisted with budgeting, financial administration, and processing purchase orders and invoices to maintain fiscal responsibility..
- Built strong client and stakeholder relationships to enhance customer service experience.
IBM - PMO
2 Years- Managed financial and operational administration for six Australian sites and two New Zealand sites, ensuring alignment with project goals.
- Coordinated service providers and contractors across multiple locations to support timely project execution.
- Managed portfolio car park allocations and records.
- Maintained stakeholder relationships with clients, suppliers, and internal teams.
- Supported portfolio-wide operational and project administration activities.
- Contributed to successful delivery of portfolio initiatives across multiple sites, fostering collaboration among teams.
Front of House | Facilities Co-ordinator
2 Years- Provided high-quality workplace and customer service support to enhance user experience.
- Coordinated site services, meeting room bookings, and workplace requests.
- Coordinated site services and meeting room bookings to ensure efficient use of facilities.
- Supported facilities teams with operational and administrative tasks to streamline processes.
- Developed strong stakeholder engagement and communication skills.
Property Manager
3 Years- Administered operational processes for short-stay accommodation portfolio, focusing on efficiency and service quality,
- Cultivated and maintained relationships with contractors and suppliers to facilitate timely maintenance repairs.
- Facilitated effective tenant communications to maintain optimal occupancy levels.
- Monitor property performance, financial reporting & owner satisfaction
- Proactive and reactive communication with owners
- Oversaw property inspections and compliance reporting, maintaining high operational standards and regulatory adherence.
- Oversaw administration of and property-related documentation.
- Asset Management
Customer Care Champion
1 Year- Consistently exceeded customer satisfaction expectations.
- Processed customer enquiries and escalations, ensuring timely resolution and customer satisfaction.
- Developed and nurtured strong customer relationships, upholding high service standards.
- Surpassed customer satisfaction benchmarks through proactive service and support.
Data Entry Administrator
4 Years- Maintained accurate data entry and records management.
- Ensured data integrity and compliance with organisational standards.
- Processed documentation and supported administrative functions.
Office Administrator
14 Years- Supported laboratory operations by streamlining administrative processes and enhancing workflow efficiency.
- Managed documentation, reporting, data processing, and customer inquiries.
- Assisted management with scheduling, administration, and compliance tasks.
- Assisted management with scheduling and compliance tasks to maintain operational effectiveness.
Legal Junior
1 Year- Facilitated legal administration and document preparation to ensure compliance and accuracy.
- Supported property and conveyancing matters.
- Organized and maintained filing systems for legal documents, correspondence, and client documentation.
- Developed foundational knowledge of legal processes and property-related transactions.