Summary
Overview
Work History
Education
Skills
References
Timeline
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Delima Lenora

Avondale,Auckland

Summary

Experienced customer service professional with a strong background in managing customer inquiries via hotline during weekends and holidays. Proficient in assisting customers with service requests and providing effective solutions. Skilled in converting inquiries into business opportunities, generating new leads, and contributing to increased sales. Demonstrated ability to deliver high-quality support and drive customer satisfaction

Overview

4
4
years of professional experience

Work History

Customer Care Assistant

Synergypro Lanka (Pvt) Ltd
04.2020 - 06.2024
  • Managed customer inquiries via hotline.
  • Assisted customers with service requests and provided effective solutions
  • Successfully converted inquiries into business opportunities
  • Generated new leads and contributed to increase sales

Education

BA (Hons) in Finance and Audit -

University of Bedfordshire
01.2023

High School Diploma -

St.Joseph's Girls School

Skills

  • Time Management
  • Team Collaboration
  • Customer Service Excellence
  • Communication Skills
  • Patience
  • Product Knowledge
  • Attention to Detail
  • Positive Attitude
  • Multitasking

References

Available upon request

Timeline

Customer Care Assistant

Synergypro Lanka (Pvt) Ltd
04.2020 - 06.2024

BA (Hons) in Finance and Audit -

University of Bedfordshire

High School Diploma -

St.Joseph's Girls School
Delima Lenora