Delma Isabeth
Whakatane,Bay Of Plenty
Summary
Proven leader at The Warehouse Group, adept in operations management and strategic planning, significantly enhanced team productivity and profitability. Skilled in fostering teamwork and streamlining processes, with a knack for staff management and reducing costs. Achieved notable improvements in employee training and customer satisfaction, demonstrating both hard and soft skills without relying on numerical data.
Overview
13
13
years of professional experience
Work History
2IC Manager
The Warehouse Group
Whakatane
09.2022 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Managed budgets effectively by optimizing resource allocation, reducing costs, and ensuring optimal financial health.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Duty Manager
The Warehouse Group
Whakatane
09.2020 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Loss Prevention Officer
The Warehouse Group
Whakatane, BOP
09.2013 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Coordinated with local police agencies to strengthen community partnerships and deter criminal activity within the store premises.
Service Team Leader
The Warehouse Group
Matamata
07.2011 - 09.2013
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Trained and assisted team members regularly.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Executed action plan to monitor development and progress of participants.
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Skills
Profit and loss statements
Strategic objective execution
Operations management
Non-profit management
Staff Management
Sales and marketing
Strategic planning
Timeline
2IC Manager
The Warehouse Group
09.2022 - Current
Duty Manager
The Warehouse Group
09.2020 - Current
Loss Prevention Officer
The Warehouse Group
09.2013 - Current
Service Team Leader
The Warehouse Group
07.2011 - 09.2013