Summary
Overview
Work History
Education
Skills
Professional Interior Design - Correspondence
Art-Sketching
Certification
Quote
Timeline
Generic
Delores Macauley

Delores Macauley

AUCKLAND,NZ

Summary

Social services professional experienced in tackling challenges and applying conflict resolution to achieve positive outcomes. Brings skills in helping others, knowledge of services and background with intervention plans. Looking to put knowledge and abilities to good use in supportive position focused on helping others.


Results-driven professional seeking position as Social Services Practitioner. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Social Practitioner

Ministry Of Social Development
Auckland, New Zealand
04.2004 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; 10 hour night shifts, of weekends and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved operations through consistent hard work and dedication.

Part-Time Teacher Aide

Te Paa Alternative Education Centre
Auckland, New Zealand
09.2002 - 01.2003
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Adminstration Assistant

St. Luke's Community Mental Health Centre
Auckland, Morningside, New Zealand
02.2000 - 12.2000
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to 15 staff members and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.

Volunteer Worker

Beacon Shop Assistant
01.1992 - 12.1993
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks.
  • Offered exceptional customer service to all guests.

Sales Person

Mahurangi Four Square Supermarket, Snells Beach,
01.1996 - 11.1997
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Networked within community to build and nurture successful relationships with new and long-term customers.

Trainee Techician

Telecommunications, CAX, NZPO
Levin, New Zealand
02.1985 - 07.1987
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Travelling Sales Person

Harrods Clothing
Levin, New Zealand
01.1983 - 02.1984
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.

Process Worker

Granny's Licorice Co. Ltd.
Levin, New Zealand
02.1981 - 01.1982
  • Maintained compliance with health, safety and environment practices.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Prepared, boxed and staged outgoing shipments.
  • Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Moved items from one manufacturing operation to another according to item routing.

Technical Services Officer

Telecommunications, CAX, NZPO, 1976 - 1979
Levin, New Zealand
03.1976 - 08.1978
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Worked with customers to understand needs and provide excellent service
  • Monitored company inventory to keep stock levels and databases updated

Education

No Degree - Community Work

Unitec

No Degree - Christian Ministry

Lifeway College
Snells Beach, NZ

Bachelor of Social Practice - Social Work

Unitec
Carrington Road, Mt. Albert. Auckland
04.2004

Skills

  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Self-motivated professional
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • Team-building
  • Organization and Time Management

Professional Interior Design - Correspondence

This was a 2 year correspondence diploma which I completed while my children were very young. I love interior design; however I have unfortunately never followed it up as a career, which I deeply regret.

Art-Sketching

I like to sketch from photos of people's faces.


Certification

Professional Interior Design Diploma

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Social Practitioner

Ministry Of Social Development
04.2004 - Current

Part-Time Teacher Aide

Te Paa Alternative Education Centre
09.2002 - 01.2003

Adminstration Assistant

St. Luke's Community Mental Health Centre
02.2000 - 12.2000

Sales Person

Mahurangi Four Square Supermarket, Snells Beach,
01.1996 - 11.1997

Volunteer Worker

Beacon Shop Assistant
01.1992 - 12.1993

Trainee Techician

Telecommunications, CAX, NZPO
02.1985 - 07.1987

Travelling Sales Person

Harrods Clothing
01.1983 - 02.1984

Process Worker

Granny's Licorice Co. Ltd.
02.1981 - 01.1982

Technical Services Officer

Telecommunications, CAX, NZPO, 1976 - 1979
03.1976 - 08.1978

No Degree - Community Work

Unitec

No Degree - Christian Ministry

Lifeway College

Bachelor of Social Practice - Social Work

Unitec

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Delores Macauley