Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Delumi Perera

Dunedin,OTA

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Detail-oriented team player with strong organizational skills. Currently pursuing Bachelor's degree in Law.

Overview

5
5
years of professional experience

Work History

Bartender

Mackies Hotel
04.2023 - Current
  • Processed payments and balanced register at end of shift.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety standards.
  • Developed and maintained positive relationships with customers.
  • Monitored guests' alcohol consumption and followed responsible alcohol service protocols.
  • Demonstrated knowledge of bar's menu and drink recipes to customers.
  • Responded to customer inquiries in timely and professional manner.
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
  • Implemented health and safety measures to ensure a safe environment for customers.
  • Maintained and tended to Poker machines.
  • Adhered to all gambling rules and regulations in accordance with the Lion Foundation, by, ensuring a safe and secure gaming environment.
  • Replenished supplies and restocked items to maintain a clean and organized work area.

Checkout Operator

New World Regent
11.2021 - 02.2022
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Carried out extensive cleaning of checkout tills and surrounding areas frequently.
  • Followed all health and safety protocols for handling food and other products.

Waitress

Marina Pizza Bar & Grill
09.2019 - 11.2020
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Developed and maintained a professional rapport with customers to ensure repeat business.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Managed bar; payments and preparing drinks.
  • Utilized point-of-sale software to process transactions quickly and accurately.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Bachelor of Laws -

University of Waikato
Hamilton, WKO
06.2024

Skills

  • Customer Service Skills
  • Cooperative Attitude
  • Time Management Proficiency in Microsoft Office Software
  • Relationship Building and Team Work
  • Customer Relations
  • Organisation

Languages

English
Sinhala

References

  • Karl Sefton, Manager, Mackies Hotel, 021 653 887
  • Wayne Sefton, Manager/Owner, Mackies Hotel, 027 437 6578
  • Debbie Cresswell, HR Manager, New World, (09) 4701090 Ext: 718
  • Rhys Hughes, Manager/Owner, Marina Pizza Bar & Grill, 021 054 0626

Timeline

Bartender

Mackies Hotel
04.2023 - Current

Checkout Operator

New World Regent
11.2021 - 02.2022

Waitress

Marina Pizza Bar & Grill
09.2019 - 11.2020

Bachelor of Laws -

University of Waikato

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Delumi Perera