Delwyn Martin
Auckland
Summary
Dynamic and Experienced Finance and Office Administrator with a proven track record at Drivetown and Trade Cars, excelling in customer relationship management and financial processing. Enhanced customer satisfaction through effective communication and resolution strategies, while maintaining meticulous financial records and payroll accuracy. Skilled in office management and team leadership, driving positive outcomes in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Finance and Office Administrator
Trade Cars T/A Drivetown
05.2022 - 02.2025
- Procuring and Processing Finance Applications for all Customers.
- Upselling of Insurance and Warranty Products.
- Liaising directly with Finance Companies and Customers to gain the best outcome.
- Assisted with Sales.
- Managed online enquiries.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Office Manager and Finance Assistant
Drivetown
03.2014 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reconciled bank statements and Customer Payments daily, within the Finance Company and maintained accuracy with the customer database.
- Prepared monthly financial statements and reports.
- Maintained accurate financial records by processing and reconciling accounts payable/receivable transactions daily.
- Processed and handled Payroll for the Dealership.
- Assisted with all Finance applications and processed all Loan Contracts.
Education
Avondale College
Auckland, NZSkills
- Time management
- Office Management
- Administrative support
- Database entry
- Customer relationship management (CRM)
- Payroll and accounts payable and receivable
- Professional and courteous
- Team leadership
Timeline
Finance and Office Administrator
Trade Cars T/A Drivetown
05.2022 - 02.2025
Office Manager and Finance Assistant
Drivetown
03.2014 - 05.2022
Avondale College
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