Delwyn Mohi
Whangarei,Whangarei
Summary
Adept at fostering team leadership and enhancing store operations, I significantly boosted productivity at Tank Juice by implementing strategic initiatives. My tenure at Shiraz Indian Restaurant Kamo honed my skills in relationship management and accurate money handling, showcasing my ability to drive revenue growth and maintain high standards of customer service. Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention. I am A honest and reliable person who thrives for integrity and process a positive can do attitude in all fields and can adapt to many challenges that is brought before me.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Multi Site Store Manager
Tank Juice
Whangarei/Kensington Tank Stores, Whangarei
11.2023 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Tracked store inventory and ordered new products to prevent shortages
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established customer service standards and monitored staff compliance.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of employee performance reviews.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified opportunities for cost savings through waste reduction initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified opportunities for continuous improvement in existing processes related to food safety management systems.
- Trained personnel on proper cleaning techniques aimed at eliminating microbial hazards from work surfaces and equipment utilized in manufacturing operations.
- Conducted periodic inspections of equipment used in manufacturing operations to verify its cleanliness and suitability for use in producing safe foods.
- Evaluated cooking and packaging processes to improve final products for consumers.
- Facilitated team meetings with staff members responsible for implementing food safety initiatives within the organization.
- Analyzed risk factors associated with process controls used throughout the facility's production lines using hazard analysis critical control point methodology.
- Evaluated results of inspections conducted by regulatory agencies to identify potential areas for improvement in sanitation, storage, and production processes.
- Assisted with development and implementation of new quality monitoring protocols.
- Reviewed supplier documentation including ingredient specifications, allergen statements, certificates of analysis. prior to product acceptance.
- Monitored employee hygiene practices and ensured adherence to safe food handling standards.
- Maintained accurate records pertaining to the implementation of food safety programs such as temperature logs, sanitation reports, chemical usage data.
- Maintained adherence to labeling and packaging requirements.
- Ensured that all employees had received appropriate training in HACCP principles and other relevant topics related to food safety management systems.
- Analyzed raw materials and manufacturing costs to set product pricing for profitability.
Restaurant Manager
Shiraz Indian Restaurant Kamo
Whangarei
02.2022 - 10.2023
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Set sales targets and budgets for team leads and employees to follow
- Leveraged new sales strategies to increase store revenue
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
- Demonstrated and supported continuous improvement and growth mindset
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Monitored cash handling procedures to accurately charge customers
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Provided orientation and on-boarding training to new associates
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
- Monitored alcohol beverage service in compliance with local laws
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Investigated and resolved complaints regarding food quality and service
- Scheduled and received deliveries and verified goods received against paperwork
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Maintained food and equipment inventories to support business demand
- Kept accurate records in compliance with sanitation and food service requirements
Team Member/Barista
Mokaba Cafe
Whangarei
07.2022 - 02.2023
- Greeted guests, escort them to seats and present them with menus and wine lists
- Established and enforced nutritional standards for dining establishments, based on accepted industry standards
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Greeted customers and answered questions regarding products and promotions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
- Notified supervisors of item shortages to replenish inventory
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Stocked shelves according to planograms and faced merchandise for visibility
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently
Assistant Manager
KFC
Whangarei, Whangarei
10.2005 - 10.2010
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored changes in legislation related to occupational health and safety matters.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Performed audits of current processes and procedures against established regulatory requirements.
- Ensured that all staff members were aware of their responsibilities under applicable legislation.
- Developed emergency response plans for use in case of an accident or incident at the workplace.
- Participated in investigations into workplace accidents or near misses in order to determine root causes and develop corrective actions.
- Trained workers on how to use personal protective equipment correctly and safely.
- Conducted regular safety inspections to identify potential hazards and risks in the workplace.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Counted and balanced cashier drawers.
Education
LCQ - Hospitality
Whangarei
Whangarei03.2022
Level 4 City and Guilds Chef - Hospitality
Open Polytechnic
Raumanga02.2015
Diploma level 5 Operational Management - Hospitality
Northland Open Polytechnic
Raumanga02.2014
Skills
- Team leadership and coaching
- Training and mentoring
- Opening and closing procedures
- Store operations
- Outstanding communication skills
- Team motivation
- Recruitment and hiring
- Bank deposit procedures
- Goals and performance
- Strategic thinker
- Relationship building and management
- Accurate money handling
- Reliable
- Time management abilities
- Multitasking
- Inventory management
- Customer service
- Operations management
- Performance evaluation
Certification
- Managers Licence
- Bar and Cafe Certificate Level 3
- City and Guilds Chef level 4 Certificate
References
References available upon request
Timeline
Multi Site Store Manager
Tank Juice
11.2023 - Current
Team Member/Barista
Mokaba Cafe
07.2022 - 02.2023
Restaurant Manager
Shiraz Indian Restaurant Kamo
02.2022 - 10.2023
Assistant Manager
KFC
10.2005 - 10.2010
LCQ - Hospitality
Whangarei
Level 4 City and Guilds Chef - Hospitality
Open Polytechnic
Diploma level 5 Operational Management - Hospitality
Northland Open Polytechnic
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