Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Demelza Thomas

Narangba,QLD

Summary

10+ years Customer Services via Frontline Medical and Administration seeking a position that offers professional challenges utilizing interpersonal skills, growth and development.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Primary Care Practice Assistant

Porirua Union & Community Health Services
10.2018 - Current
  • Assist Medical Team Nursing/Doctors
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Part-time Admin/ Part-time Medical Assistant

Porirua Union & Community Health Services
02.2017 - 10.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Entered and maintained patients records in clinic database.

Part-time Afternoon Medical Recetionist

Porirua Union & Community Health Services
03.2010 - 12.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.

Skills

  • Frontline Customer Service and Assistance
  • Superior written and verbal communication skills to provide customers and coworkers with proper instruction
  • Active listening skills necessary to understand inquiries, concerns, and statements
  • Able to quickly determine the proper course of action in various situations to keep things flowing smoothly
  • Basic First Aid
  • CPR Certified

Certification

  • Primary Care Practice Assistance 4, Waikato institute of technology
  • Poupou Huia te Reo Level 4

Timeline

Primary Care Practice Assistant

Porirua Union & Community Health Services
10.2018 - Current

Part-time Admin/ Part-time Medical Assistant

Porirua Union & Community Health Services
02.2017 - 10.2018

Part-time Afternoon Medical Recetionist

Porirua Union & Community Health Services
03.2010 - 12.2016

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Demelza Thomas