Denise Clissold
Summary
Tenacious, organized, enthusiastic professional with a strong work ethic and ability to excel independently and as part of a team. I thrive in fast-paced environments and approach work with flexibility and collaboration. My exceptional interpersonal skills put others at ease. Skilled in conflict resolution, I am a strong communicator and honest. Efficient in managing high volumes while maintaining high standards. Finally, my proven track record fosters a culture of exceptional service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Hostess Manager
Cornwall Park Bistro
08.2024 - 10.2025
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere.
- Processed payments, deposits and banking.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge to drive sales of the business as a Bistro and function space for weddings and functions.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Senior Waiter
Cote Brasserie
12.2022 - 08.2023
Social Work Intern
PASCAP
08.2022 - 12.2022
- Implemented a variety of teaching strategies, such as group work, project-based learning, and hands-on experiments, to ensure student understanding
- Facilitated group therapy sessions focused on improving communication and social skills for children
- Provided trauma-informed case management for children and teens with sexual and substance abuse issues
- Art and writing therapy
Deputy General Manager
TGI Fridays
12.2019 - 08.2022
- From FoH to TL, Bar manager and to DGM
- Increased employees skills, knowledge and satisfaction
- Analyzed customer feedback and implemented changes that increased customer loyalty
- Motivator and co-ordinator
- Rosters/Booking systems/Stock take
- Nominated by peers as 'Legend'
Head Bartender
TFE Hotels
06.2019 - 12.2019
- Mixologist and menu creator
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Functions
- Room service
Education
Diploma - Hypnotherapy
Birbeck University
London12.2023
Bachelor of Science - Geography
Coventry University
Coventry12.2018
Skills
- Life Coach and Hypnotherapist
- Interpersonal Relations and Communication
- Initiative
- Critical Thinking
- Reliable, Responsible and Resilient
- Adaptability
- Brand representation
Languages
English
Native or Bilingual
Slovakian
Native or Bilingual
French
Limited Working
Timeline
Hostess Manager
Cornwall Park Bistro
08.2024 - 10.2025
Senior Waiter
Cote Brasserie
12.2022 - 08.2023
Social Work Intern
PASCAP
08.2022 - 12.2022
Deputy General Manager
TGI Fridays
12.2019 - 08.2022
Head Bartender
TFE Hotels
06.2019 - 12.2019
Diploma - Hypnotherapy
Birbeck University
Bachelor of Science - Geography
Coventry University
Similar Profiles
Pearl TakereiPearl Takerei
Cafe Worker at Cornwall Park CafeCafe Worker at Cornwall Park Cafe
Joel StewartJoel Stewart
Facilities Manager at Cornwall Park Sports AssociationFacilities Manager at Cornwall Park Sports Association
Ha My NguyenHa My Nguyen
Head Barista at Cornwall Park CafeHead Barista at Cornwall Park Cafe
Kathryn SolomonKathryn Solomon
Hostess Manager at Lefkes EstiatorioHostess Manager at Lefkes Estiatorio
Maria FilipidisMaria Filipidis
Hostess Manager at Taco Love GrillHostess Manager at Taco Love Grill