Denise Frost

Work History

Fulton Hogan

Invercargill , New Zealand

04.2023 - Current

Routed traffic around construction sites for worker and driver safety.
Assembled signs and cones to direct traffic through construction sites.
Updated signage with correct speeds and delay warnings based on daily conditions.
Communicated with team members using hand signals and radios.
Placed cones, signs and barrels to keep vehicles out of dangerous spaces.

New Work

Kaiapoi, New Zealand

02.2021 - 02.2023

Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Initiated plans to improve customer relations, quality standards, and service efficiency.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Supervised and coordinated team to provide guidance and support and maximize performance.
Mentored and supported junior staff members to apply best practices and follow procedures.

Centennial Food Bar

Christchurch , New Zealand

11.2020 - 10.2021

Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Remained calm and composed in tense situations involving angry or upset customers.
Greeted customers entering store and offered assistance with requirements.
Maximized safety and production levels by frequently cleaning and organizing work areas.
Checked incoming orders and organized new stock.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Centerpoint Liquorland

Invercargill , New Zealand

10.2012 - 09.2018

Managed inventory control, cash control, and store opening and closing procedures.
Implemented store policies and procedures to remain compliant with corporate guidelines.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Mentored team members to enhance professional development and accountability in workplace.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Busy Bodies

Invercargill , New Zealand

05.2006 - 10.2012

Maintained effective schedule balance between rest periods, active play, and instruction.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Enforced rules and managed behavior through developmentally appropriate discipline.
Drove Number children in facility van to off-site recreation activities.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Introduced children to educational games and activities to boost learning.
Developed age-appropriate activities and crafts to engage children.
Liaised with parents and guardians to discuss child progress.
Assisted in potty training and other daily hygiene activities to support child development.