Denise Hinemoa Tepaea Lardelli
Otaki,WGN
Summary
Organized property management professional with over 15 years of experience in enhancing operational efficiency and tenant relations. Proven track record in streamlining processes and addressing tenant and owner concerns effectively, leading to improved satisfaction. Strong attention to detail and time management skills ensure high-quality task completion in fast-paced environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Senior Property Manager
Wolfbrook Prperty Management
Lower Hutt , Wellington
09.2025 - Current
- Managed daily operations of multiple residential properties, ensuring optimal tenant satisfaction and property upkeep.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Drafted leases and legal documents to facilitate smooth rental transactions and protect property owner interests.
- Provided guidance and support to junior members of the team when needed.
- Screened potential tenants through background checks, credit reports, references.
- Facilitated tenant agreements to establish clear rental expectations. by negotiating leases and collecting security deposits.
- Ensured that all required insurance policies were in place for each managed property.
- Coordinated repairs and renovations with contractors, enhancing property value and tenant experience.
- Promoted available rental units through various online platforms. via online listings, newspaper ads.
- Prepared reports on the condition of managed properties for owners or investors.
- Resolved tenant complaints in a timely manner.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Implemented marketing strategies to attract new tenants to available units.
Senior Property Manager
Oxygen Property Management
Lower Hutt, Wellington
01.2019 - 08.2025
- Managed daily operations of multiple residential properties efficiently.
- Conducted regular property inspections, ensuring compliance.
- Conducted regular inspections of managed properties to identify issues.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Addressed and resolved tenant complaints promptly, enhancing tenant satisfaction.
- Oversaw tenant relations, addressing concerns and ensuring satisfaction.
- Compiled and presented reports on managed properties' conditions to inform owners and investors.
- Promoted available properties through various online platforms to attract potential tenants.
- Implemented marketing strategies to attract new tenants to available units.
- Coordinated maintenance requests, ensuring timely resolution and property upkeep.
- Prepare Legal documentation
- Prepared documentation for tribunal court proceedings to support legal cases.
- Coordinated events for student hub, fostering community engagement and collaboration.
Property Specialists
Wellington Property Management Ltd
Wellington, Wellington
02.2015 - 12.2018
- Implemented leasing strategies, attracting potential tenants through targeted marketing efforts.
- Managed tenant relations, addressing concerns and resolving disputes effectively.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Oversaw property maintenance, coordinating repairs and ensuring timely service.
- Conducted regular property inspections to ensure compliance with standards and regulations.
- Prepared lease agreements, ensuring clarity and adherence to legal requirements.
Sales Person/Property Manager
The Professionals
01.2009 - 01.2015
- Assisted clients in buying and selling residential properties efficiently.
- Facilitated negotiations between buyers and sellers for favorable terms.
- Conducted market analysis to determine property values and trends effectively.
- Developed marketing strategies to promote listings across various platforms.
- Organized open houses to showcase properties to potential buyers effectively.
- Provided expert advice on property investment opportunities to clients regularly.
- Maintained updated knowledge of local real estate markets.
Education
Property Management
Skills Level 4 Property Management
Wellington, NZ04-2021
Skills
- Property management expertise
- Lease agreements proficiency
- Legal documentation
- Tenant screening
- Lease negotiation
- Eviction process
- Marketing and leasing
- Marketing strategy
- Property maintenance
- Maintenance coordination
- Property inspections
- Portfolio oversight
- Tenant retention
- Rent collection
- Customer relationship management
- Customer service
- Report preparation
- Active listening
- Conflict resolution
- Problem solving
- Attention to detail
- Problem-solving abilities
- Rental listings research
- Rental listings research
Knowledge And Experience
- Correspondence with landlords, tenants, contractors, body corporate and insurance companies
- Processing legal documentation of lease agreements
- Viewings & Inspections
- Excellent verbal & written communication
- Resolving and coordinating maintenance issues
- Ensuring landlord obligations are met
- Experince with Palace, Tapi, Renti and Inspection express
Certification
- Level 4 Skills Property Management
Timeline
Senior Property Manager
Wolfbrook Prperty Management
09.2025 - Current
Senior Property Manager
Oxygen Property Management
01.2019 - 08.2025
Property Specialists
Wellington Property Management Ltd
02.2015 - 12.2018
Sales Person/Property Manager
The Professionals
01.2009 - 01.2015
Property Management
Skills Level 4 Property Management