Denise Marshall
Helensville,Auckland
Summary
Driven and focused senior investigator proudly offering extensive experience in regulatory compliance and monitoring, conducting and managing investigations, data analysis and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with an employer where a strong work ethic, reliability, trustworthiness, and a high level of integrity will be appreciated.
Overview
29
29
years of professional experience
Work History
Senior Investigator
Commerce Commission
02.2023 - Current
- Investigate price-quality compliance breaches by regulated entities across electricity distribution businesses, Gas, and Fibre industry sectors
- Identify the recommended enforcement outcomes appropriate to the non-compliance action, ranging from advice to prosecution
- Compliance checking of annual statements and disclosure documents submitted throughout the year
- To manage projects, gather and analyse information and apply legal and economic principles.
Senior Fraud Investigator
Ministry of Social Development
01.2018 - 02.2023
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases
- Prepared evidence for court presentation
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated leadership by making improvements to work processes and helping to train others
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
Manager
Ministry of Social Development
07.2019 - 02.2022
- Provided effective leadership and direction for the Fraud investigation team
- Manage key activities required to successfully deploy new activities into the Fraud unit’s operational environment
- Recruited and hired qualified candidates to fill open positions
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Conducted quality, timely performance feedback and performance appraisals
- Respond to requests made under the Privacy Act
Investigator
Inland Revenue
01.2012 - 01.2018
- Investigated tax fraud and/ or tax evasion cases
- Analyzed financial statements to determine a taxpayers correct tax position
- Produced reports for the Compliance and Penalties Committee and Tax Review Authority
- Detected, addressed, and deterred non-compliance concerning all tax laws and social policies administered by Inland Revenue
- Promoted compliance through education and advice
- Conducted peer reviews and assisted with staff training.
Fraud Investigator
Ministry of Social Development
06.2003 - 01.2011
- Investigated cases of alleged benefit and student allowance fraud
- Where appropriate progress cases to prosecution
- Prepare reports for Benefit Review Committee hearings
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Worked closely with internal and external stakeholders
Case Manager/ Team Coach
Ministry of Social Development
02.1995 - 06.2003
- Front line customer service, dealt with clients requiring financial assistance, study and/or employment opportunities
- Coached and mentored Case Managers
- Audited benefit applications and reviews actioned by staff to ensure correct application of policy and legislation and quality standards met.
Education
Regulatory Compliance, Level 3 -
NZQA
11.2019
Regulatory Compliance, Level 4 -
NZQA
11.2019
Ministry of Social Development -
PEACE
03.2018
Inland Revenue -
PEACE
10.2014
Diploma in Business - Accounting and Law
UNITEC
01.1995
Skills
- Highly intuitive, excels at conducting extensive investigations of complex matter
- Exceptional interviewing skills, communication, presentation, and training abilities
- Excels at conducting thorough investigations, producing purposeful intelligence
- Adept at conducting audits, preparing evidence for court and disciplinary matters
- Influencing subjects to make the right choice
- Fair, accountable, and adaptable approach
- Sound interpersonal skills, generates and maintains solid working relationships
- Adept at managing team performance, training, and mentoring staff
- Excellent computer skills
- Strong analytical and research skills
- Understanding and application of relevant legislation
- Mentoring junior staff
- Delegation of tasks
- Bold decision maker with a “can do” attitude
Hobbies and Interests
- Family time
- Weight training
- Travel
- Reading
References
Available upon request
Timeline
Senior Investigator
Commerce Commission
02.2023 - Current
Manager
Ministry of Social Development
07.2019 - 02.2022
Senior Fraud Investigator
Ministry of Social Development
01.2018 - 02.2023
Investigator
Inland Revenue
01.2012 - 01.2018
Fraud Investigator
Ministry of Social Development
06.2003 - 01.2011
Case Manager/ Team Coach
Ministry of Social Development
02.1995 - 06.2003
Regulatory Compliance, Level 3 -
NZQA
Regulatory Compliance, Level 4 -
NZQA
Ministry of Social Development -
PEACE
Inland Revenue -
PEACE
Diploma in Business - Accounting and Law
UNITEC
Similar Profiles
Stan IvanovStan Ivanov
Senior Investigator - Credit at Commerce CommissionSenior Investigator - Credit at Commerce Commission
Josh RileyJosh Riley
Assistant Analyst at Commerce CommissionAssistant Analyst at Commerce Commission
Katy BowmanKaty Bowman
Executive Assistant at Commerce CommissionExecutive Assistant at Commerce Commission