DENISE MCKINNON
Auckland,Weymouth
Summary
I am a hardworking and reliable person , with a passion for helping others. I have experience in retail , and always strive to provide the best customer service. My positive can do attitude allows me to learn quickly and adapt easily into new environments. I ambitiously aim to run my own business one day..
Overview
12
12
years of professional experience
Work History
ESL Volunteer Teacher
Safari Multicultural Play Groups
05.2023 - 08.2023
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Checkout operator
Big W
04.2018 - 01.2019
- Operated cash register for cash, check, and eftpos transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Taught associates to operate cash registers and back up team members during busy periods.
- Maintaining customer service desk , refunds , lay buys , customer enquiries and complaints, etc.
Volunteer
Salvation Army Family Store
04.2018 - 01.2019
- Sorted and organised donations based on their quality and priced them accordingly.
- Operated the cash register
- Maintained clean, neat, and operational facilities within the shop.
- Represented organization positively and professionally while providing community with much-needed services.
Student Hairstylists
Elliots Hairdressing Training Centre
06.2011 - 12.2012
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Studied advanced techniques to develop proficiency and better serve customers.
- Helped customers select styles for special events such as prom and formal dances.
Education
Rotorua Girls High School
2011
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Western Heights High School
2010
Skills
- Excellent Customer Service Skills
- Personal Presentation
- Great Interpersonal Skills
- Teamwork
- Leadership Qualities
- Time Management
- Problem Solving
- Creativity
- Attention to detail
- Adaptability
Certification
NCEA LEVEL 3
NATIONAL CERTIFICATE IN HAIR SALON SUPPORT
FUNDAMENTAL LEVEL HAIRDRESSING SKILLS CERTIFICATE
INTERMEDIATE LEVEL HAIRDRESSING SKILLS CERTIFICATE
References
*Upon Request
Timeline
ESL Volunteer Teacher
Safari Multicultural Play Groups
05.2023 - 08.2023
Checkout operator
Big W
04.2018 - 01.2019
Volunteer
Salvation Army Family Store
04.2018 - 01.2019
Student Hairstylists
Elliots Hairdressing Training Centre
06.2011 - 12.2012
Rotorua Girls High School
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Western Heights High School
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