Dennis Eckhoff
Auckland,Orewa
Summary
Adept at driving business growth and fostering client relationships, I leveraged my expertise in small business operations and customer relations to significantly enhance service quality at Home Tech Solutions Ltd. My proactive approach in relationship building and technical proficiency resulted in a notable increase in customer satisfaction and repeat business. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
57
57
years of professional experience
1
1
Certification
Work History
Owner Operator/Co Director
Home Tech Solutions Ltd
2000.03 - Current
- Over the last 25 years we have built up a strong partnership working with Spencer Henshaw Ltd maintaining the Auckland area for Kaianga Ora HNZ properties dealing with all issues relating to TV aerial and Satellite reception in all single dwelling and multi dwelling complex's.
- We have also, in conjunction with Spencer Henshaw, developed an extensive relationship with Edwards and Hardy roofing contractors to relocate and reinstate TV aerials and Sky satellite dishes during all of the re-roofing projects.
- In addition to this we have extensive knowledge and experience in all areas of the Home entertainment industry including WiFi AP's, Hometheatre Systems, Security systems, installation of wall mounting of TV's including cable management behind walls etc and commercial properties.
- Managed day-to-day business operations.
Sole Trader/ Video in Home Service
Video Home Service VHS
1994.05 - 2000.03
- After Selling Malconi Radio and Electronics I operated as a sole Trader offering a video repair service in the home. During that initial period I noticed there was a need to look into and develop a more extensive cabling network to include TV, IR, Data, and distribution equipment for better connectivity between rooms using Sky, DVD's, and VCR's. Now called Smart Home wiring.
- During this time I was able to develop the business and formed the company Home Tech Solutions in the year 2000.
Owner Operator/Radio Electronics Technician
Malconi Radio & Electronics
1985.05 - 1994.02
- Over the 10 years of owning and running Malconi Radio & Electronics we serviced all types of Consumer Electronics for the public and were authorised as a major service centre for all major manufacturers and distributors.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- The business was sold in 1994 as a going concern.
Electronics Technician
Auckland University
1978.01 - 1982.04
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Designed and constructed specialized experimental equipment for human sciences students
Radio and Stereo Service Technician
Smith Sound
1975.11 - 1977.12
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Radio and Stereo Service Technician
Thomas Radio & TV
1974.09 - 1975.11
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Technician, Teletype Teleprinter Service
Royal Australian Navy
1973.06 - 1974.08
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Carried out full strip down of all components and rebuilt communications equipment and carried out full functional tests.
Radio Electronic Mechanic
Royal New Zealand Navy
1968.01 - 1973.05
- Began my career with the Royal New Zealand Navy
- Basic military training
- Basic Radio and Electronic theory
- Served on the HMNZS Otago and the HMNZS Taranaki both overseas tour to Far East
- Served HMNZS Irirangi, shore based long range Radio communication base
- Left the Navy 1973 at the rank of Leading Hand
Education
NZ Certificate of Science - Physics (Electronics)
Auckland Technical Institute
Auckland, NZ11.1982
NZ School Certifiate - Maths,Physics,Applied Mechanics,Geography,English
Westland High School
Hokitika, NZ11.1970
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Technical Support
Certification
- First Aid Certification
- Basic and Advanced Working from heights including harness certification.
- Electrical Technician Practising Licence
- Maintained up-to-date knowledge
- Pilots Licence
- Boat Masters Certificate
Boating and Recreational Pilot
Competent Boatie and was part of the NZ Americas Cup Course marshalling crew, personally own a Pelin Liberty Launch.
Also enjoy recreational flying with a full PPL licence and own shares in a Cessna 150 aircraft.
Timeline
Owner Operator/Co Director
Home Tech Solutions Ltd
2000.03 - Current
Sole Trader/ Video in Home Service
Video Home Service VHS
1994.05 - 2000.03
Owner Operator/Radio Electronics Technician
Malconi Radio & Electronics
1985.05 - 1994.02
Electronics Technician
Auckland University
1978.01 - 1982.04
Radio and Stereo Service Technician
Smith Sound
1975.11 - 1977.12
Radio and Stereo Service Technician
Thomas Radio & TV
1974.09 - 1975.11
Technician, Teletype Teleprinter Service
Royal Australian Navy
1973.06 - 1974.08
NZ Certificate of Science - Physics (Electronics)
Auckland Technical Institute
NZ School Certifiate - Maths,Physics,Applied Mechanics,Geography,English
Westland High School
- First Aid Certification
- Basic and Advanced Working from heights including harness certification.
- Electrical Technician Practising Licence
- Maintained up-to-date knowledge
- Pilots Licence
- Boat Masters Certificate
Radio Electronic Mechanic
Royal New Zealand Navy
1968.01 - 1973.05
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