Dennis Hei
Whangārei,Northland
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Successfully implemented inventory management processes, reducing waste and enhancing productivity. Skilled in staff training and development, fostering a motivated workforce committed to operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
McDonalds
Kamo, NTL
08.2022 - Current
- Supervised daily tasks to ensure compliance with quality and food safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Enhanced team productivity and improving task delegation.
- Managed and motivated employees to be productive and engaged in work.
Cleaner
Ritchies Bus Service
Raumanga, NTL
12.2019 - 01.2020
- Maintained cleanliness and sanitation of bus interiors, ensuring passenger comfort and safety.
- Operated cleaning equipment such as floor scrubbers and vacuum cleaners efficiently.
- Followed safety protocols for handling cleaning chemicals and materials to prevent hazards.
- Conducted routine inspections to identify areas requiring additional cleaning or maintenance.
Education
Whangarei Boys High School
New ZealandSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Fast paced activities
- Hard working
- Task delegation
- Customer relationship management (CRM)
Certification
- Forklift Operator (OSH)
- Food and Beverage Service
References
- Manager at McDonalds Jacob - 021 085 07185
Timeline
Manager
McDonalds
08.2022 - Current
Cleaner
Ritchies Bus Service
12.2019 - 01.2020
Whangarei Boys High School