Summary
Overview
Work History
Education
Skills
References
Training
Certifications & Licenses
Personal Information
Timeline
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DENNIS KEVIN CARRILLO

18 C Keeling St.,Palmerston North

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Starbucks Drive Thru Certified

Rustan Coffee Corporation
632 Starbucks Shell Pusok, Lapu-Lapu City
09.2024 - 12.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Barista Trainer

Rustan Coffee Corporation
540 Starbucks Reserve Central Bloc, Cebu City
04.2023 - 12.2024
  • Trained new baristas on coffee preparation techniques and customer service skills.
  • Developed training materials to standardize barista procedures across locations.
  • Conducted regular assessments to evaluate barista performance and knowledge retention.
  • Collaborated with management to improve training programs based on employee feedback.
  • Mentored junior baristas, providing guidance on career development within the company.

Master Barista

Starbucks Global Coffee Master Barista Rustan Coffee Corporation and Affiliates
03.2023 - 12.2024
  • Provided comprehensive training to new employees, covering coffee-making techniques, store policies and procedures, customer service, and the point-of-sale system, leading to their seamless integration into the team.
  • Managed cash register operations, ensuring accurate transaction processing, while also addressing customer inquiries and complaints in a professional and friendly manner.
  • Assisted with inventory management by monitoring and maintaining stock levels, coaching and developing team members, aligning with the company's vision and goals, driving business performance, and providing operational leadership.

Ground Equipment Operator

Sky logistic Philippines Incorporated
Cebu, Philippines
02.2018 - 07.2018
  • Operated ground equipment including belt loaders, and forklifts, to transport baggage, cargo, and other items to and from the aircraft following safety protocols while operating the equipment.
  • Adhered to safety regulations and security procedures to maintain a secure environment on the ramp area.
  • Maintained effective communication with other ramp personnel, such as pilots, ground crew, and supervisors to coordinate tasks and ensure smooth operation. Also communicated with air traffic control as required.
  • Managed control over the inventory of equipment parts and supplies necessary for maintenance. Kept precise documentation regarding the movement of baggage, cargo, and mail, along with any maintenance or operational challenges related to ground support equipment. Ensured the dissemination of this critical information for tracking and reporting purposes.

Education

Bachelor of Science - Aircraft Maintenance Technology

Cebu Aeronautical Technical School
Cebu City, Philippines
01.2016

Primary and Secondary -

St. Joseph's School-Mactan
Lapu-Lapu City, Cebu Philippines
01.2012

Skills

  • Linguistic Skills
  • Interpersonal Skills
  • Adaptability
  • Flexibility
  • Customer service
  • Employee training
  • Barista training
  • Cash handling
  • Inventory management
  • Team management
  • Supervision and leadership
  • Friendly, positive attitude

References

  • Mary Jozelle Baflor, Starbucks Store Manager, +63 9565203604
  • Lawrence Earl Kuan, Starbucks Store Manager, +63 09936930459

Training

Airworks Aviation Academy, 6 months, 04/27/16, 10/27/16, Maintaining good maintenance for small light aircraft like Cessna 152 and Cessna 172 to have Airworthiness and safety procedures.

Certifications & Licenses

Civil Aviation Authority of the Philippines Licensee (Aviation Maintenance Technician)

Philippine Professional Driver's License.

Starbucks Philippines Global Coffee Master

Starbucks Philippines Barista Trainer

Starbucks Philippines Drive-Thru Certified

Personal Information

  • Age: 29
  • Citizenship: Filipino
  • Date of Birth: 10/19/95
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Starbucks Drive Thru Certified

Rustan Coffee Corporation
09.2024 - 12.2024

Barista Trainer

Rustan Coffee Corporation
04.2023 - 12.2024

Master Barista

Starbucks Global Coffee Master Barista Rustan Coffee Corporation and Affiliates
03.2023 - 12.2024

Ground Equipment Operator

Sky logistic Philippines Incorporated
02.2018 - 07.2018

Bachelor of Science - Aircraft Maintenance Technology

Cebu Aeronautical Technical School

Primary and Secondary -

St. Joseph's School-Mactan

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DENNIS KEVIN CARRILLO