Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denvah Harvey

Waikato,Tuakau

Summary

Customer-oriented, committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over Number calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

4
4
years of professional experience

Work History

Customer Service Sales Representative

Franklin Long Roofing
03.2022 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Prepared invoices, reports, financial statements, Warranties and other documents using Xero, Microsoft and suppliers platforms.

Healthcare Support Worker

Radius Care
12.2019 - 05.2021
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
  • Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
  • Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
  • Kept accurate records for client files and handled related paperwork.
  • Acted as an advocate for the needs of vulnerable populations within the healthcare setting, working to ensure equitable access to resources and support.
  • Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
  • Utilized strong organizational skills to manage multiple tasks efficiently while maintaining a high level of attention to detail in documentation.

Education

NCEA Level 3 -

Kaipara College
Helensville, AUK

Diploma Of Business Management (Project Managent) -

Open Polytechnic of New Zealand
Lower Hutt, WGN

Skills

  • Goal-Oriented
  • Call center experience
  • Incoming Call Management
  • Customer Complaint Resolution
  • Shipping coordination
  • Account Management
  • Persuasion techniques
  • Product Knowledge
  • Client Relationship Building
  • Payment Processing
  • Cash Handling

References

References and character references available on request.

Timeline

Customer Service Sales Representative

Franklin Long Roofing
03.2022 - Current

Healthcare Support Worker

Radius Care
12.2019 - 05.2021

NCEA Level 3 -

Kaipara College

Diploma Of Business Management (Project Managent) -

Open Polytechnic of New Zealand

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Denvah Harvey