Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Instructor and onsite Tier 2 Medic
3 Months
Denray Marine | 04.2019 - 07.2019
Instructor – HUET training (Helicopter Underwater Escape Training) Sea Survival Assisting with BOSIET/FOET Equipment maintenance International (OPITO) Audit preparation Maritime/Safety Diver and Medical course development Onsite Tier 2 Medic and MER (Medical Emergency Response) Manager
Reason for leaving – Company restructured – Position terminated
Specialist remote Medic/Instructor
1 Year 5 Months
Contractor | 02.2018 - 07.2019
Instructor – Specialist Remote Medic/Emergency Management/CIMS Training (First aid/Remote/Outdoor First Aid/Pre- Hospital Emergency Care/Maritime/Offshore Medic Training) LandSAR/Alpine Cliff Rescue/Actions for Survival /C4 Group and Oceania Medical.
Currently recovering from Shoulder Surgery/Rehab
First Aid Instructor
3 Months
Medic First Aid | 09.2013 - 12.2013
Delivered the following courses: First Aid (Level 1 and 2) Pre- Hospital Emergency Care (F.A. Level 3) Oxygen Provider
Led emergency response simulations, providing realistic scenarios to prepare trainees for real-world situations.
Demonstrated exceptional adaptability in accommodating diverse learner needs through tailored instructional approaches.
Event Medic and Instructor (Part time)
4 Months
Triple One Care | 08.2013 - 12.2013
Delivered the following courses: First Aid (Level 1 and 2) Refresher programs for N.Z. Police
Administered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
Coordinated with healthcare teams to develop and implement patient care plans effectively.
Implemented advanced medical technologies into daily operations, optimizing care delivery practices.
First Aid/Security Programme Trainer
1 Year 1 Month
C4 Group | 11.2012 - 12.2013
Delivery and Assessment of Training: First Aid, Pre-Hospital Emergency Care and Specialist Pre-Hospital programmes. Delivery and assessment of specific First Aid programmes as required by C4 Group clients. Delivery and assessment of specific security programmes as required by C4 Group clients. Including Conflict Management and Defensive Tactics. (Self Defence/Close quarter combat, control and restraint, baton and handcuff use). Self- defence, conflict management and Handcuff training for Air New Zealand and Virgin Air (New Zealand).
PT Nov 2012 – Dec 2013
FT Dec 2013 – July 2015
Public First Aid Instructor. Part time.
4 Years 3 Months
St John. | 09.2009 - 12.2013
Duties and Responsibilities: Deliver following courses to the members of the public and companies/organisations in the Northern Region Work Place First Aid Work Place First Aid (with Paediatric Focus) Work Place First Aid (Refreshers) Sports First Aid Course Basic Life Support Automated External Defibrillators (AED’s) Child First Aid CPR Courses Resuscitation Level 3 Assess students according to NZQA Standards (4098) and award certificates in Work Place First Aid/Refreshers/Basic Life Support (6402/6401/6400) Customer Service Development of practical and workable training programmes and/or plans
Facilitated hands-on workshops, enhancing participants' practical skills in emergency response.
Collaborated with healthcare professionals to update training materials based on current protocols.
Lead Instructor
10 Months
Actions For Survival | 06.2018 - 04.2019
Development of new programmes such as First Aid For All/Refresher (E-Learning) and Pre-Hospital Emergency Care/First Responder course.
Delivery of all First Aid/PHEC and Health and Safety Programmes including school programs.
Recruitment, development, training and continued education/upskilling of AFS First Aid Instructors in New Zealand
Led curriculum design initiatives, aligning educational content with industry standards and best practices.
Mentored new instructors, fostering professional growth and enhancing instructional methodologies.
Developed comprehensive training materials to support diverse learning styles and improve retention rates.
Collaborated with leadership to update materials, procedures, and instructional standards.
Part time Event and Remote Medic
7 Months
Promed International (NZ) | 03.2018 - 10.2018
Worked as an Event Medic for Extreme Sports Events and as an Advanced Medic for Music Concerts/Festivals.
Collaborated with multidisciplinary teams to develop and implement effective patient care plans.
Facilitated supportive environment for patients and their families, offering emotional support and health education.
Compliance Certifier/Trainer
3 Months
HazSubs | 03.2018 - 06.2018
Compliance testing of Cylinders/Hazardous locations.
Training of Certified Handlers and Competent persons for the handling of Hazardous substances such as Explosives/Flammable Gasses and Liquids.
Facilitated workshops to promote best practices and safety protocols.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Specialist Security and First Aid Instructor
11 Months
C4 Group | 03.2017 - 02.2018
Delivery and assessment of training: First aid/PHEC/Security Programs including Conflict Management, Aviation Security, Control and Restraint, Self Defence, Port Facility Security Officer/Ship Security Officer/Company Security Officer/CIMS 4
Mentored junior staff, fostering skill development and improving team performance.
Collaborated with cross-functional teams to streamline processes and reduce bottlenecks.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Developed training materials to enhance staff proficiency and productivity.
Regional Manager - Auckland and Waikato
1 Year 8 Months
Triple One Care | 07.2015 - 03.2017
Delivery and assessment of training: Workplace First Aid / Pre- Hospital Emergency Care / Outdoor First aid and Emergency Management / A.E.D. / New Zealand Police Refresher/ NZDA/NZRC CORE Modular Level 4/5. N.Z. Coastguard SAR Marine Medic New Zealand Surf Lifesaving (L2). Event Medic (BLS). Marketing/Sales of First Aid equipment and courses.
Led cross-functional teams to achieve regional sales targets and operational efficiency.
Developed and implemented strategic initiatives to enhance market penetration and revenue growth.
Mentored and trained regional staff, fostering professional development and high-performance culture.
Collaborated with senior leadership to align regional goals with overall corporate strategy.
Conducted regular performance evaluations, driving accountability and continuous improvement across teams.
Established strong relationships with key stakeholders, enhancing partnerships and business opportunities.
Supervised staff to optimize brand expansion initiatives and productivity.
Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
Supervised various locations, enforcing high-quality standards of operation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
New Zealand Training and Sales
8 Months
Yachtlifeline | 01.2009 - 09.2009
Duties and Responsibilities: Manage all Yachtlifeline’s local Training Schedule. Delivered the following courses for CBES (Coastguard Boating Education Services). SAR Marine Medic – For Coastguard Operational Crew Coastal Marine Medic / Off-Shore Marine Medic Race Medic Delivered the following course for the New Zealand Maritime School. First Aid at Sea Course Co-delivered the Ship Master Medic Course. Responsible for Medical Kit assessments and installations on New Zealand vessels-Yachts/Commercial Tugs/ Commercial Fishing Vessels and Commercial Container Ships. Development of leads and Sales of Medical Kits and 24/7 Assist for the local market. Managing the Sponsorships and relationships with Coastguard, New Zealand Maritime School and Yachting New Zealand.
Made Redundant
Provided professional services and support in a dynamic work environment.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
First Aid Instructor
2 Years 4 Months
St John. | 08.2006 - 12.2008
Delivered comprehensive first aid training programs for public and corporate audiences in the northern region. Oversaw delivery of specialized first aid courses with pediatric emphasis to enhance workplace safety. Led refresher training sessions in workplace first aid to maintain certification standards. Implemented sports first aid training to improve emergency response capabilities. Developed and taught basic life support and AED usage courses to equip participants with essential skills. Created and delivered child first aid and CPR courses to ensure preparedness in emergency situations. Evaluated and certified students according to NZQA standards (4098), recognizing achievements in first aid and life support training. Enhanced customer service through strategic development of effective training programs and plans.
Achieved Customer Service Award at the conclusion of 2006 for excellence in customer relations.
Facilitated an inclusive atmosphere that encouraged participant engagement and skill enhancement.
Monitored and analyzed student performance to enhance training outcomes.
Established an inclusive learning space that motivated students to seek clarification, ask questions, and develop self-assurance in their capabilities.
Owner
1 Year 3 Months
Africa Offshore Divers | 11.2004 - 02.2006
Duties and Responsibilities: Recruiting and training of students. Setting up of course schedules and budgets. Buying and marketing of gear (scuba gear, outdoor adventure gear and clothing). Arranging and planning excursions. Internal training of staff. Marketing of courses, merchandise and travel packages. Teaching of dive courses/leading of dives/skippering of small boats Liaseing with and leading groups of International tourists/Scuba Divers on excursions Including crewing on a 110 foot gaff-rigged schooner named Mieke –Dive Instructor/ Rescue Diver / Medic. Also responsible for maintenance and operation of all scuba gear, spearfishing gear, snorkelling gear, fishing gear, small boats (hard hulled and semi-rigid with Mariner 60 HP Bigfoot outboard and motors) and dive compressors - Operated out of Vilanculous (Mozambique) doing weekly trips to Bassas da India.
Developed and implemented business strategies to enhance profitability and market presence.
Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
Built strong relationships with suppliers and vendors to negotiate favorable terms and pricing.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Branch Manager (Life Insurance - Liberty Life)
8 Months
Berrow Investment Group (Pty) Ltd | 03.2004 - 11.2004
Duties and Responsibilities: Drive sales team conduct one on one meetings weekly with consultants and team leaders, joint calls with consultants. Recruit and develop new consultants and team leaders into the industry. Supervise office environment and admin staff. Control and monitoring of all business loaded, handle-underwriting requirements. Increase production and marketing of corporate products Team motivation of teams and franchise Achieve own sales of min 6,000,000 production credits for the year. Attend product launches and new product training Reach franchise, team, recruiting and personal targets set by B.I.G. Conduct all human resources and industrial relations functions including disciplinary procedures Training of consultants on behavioural and selling skills as well as new products Training of team leaders on recruitment, human resources, performance management, behavioural and selling techniques
Developed strategic plans to enhance customer satisfaction and drive sales growth.
Managed staff performance through coaching, training, and regular feedback sessions.
Cultivated relationships with key stakeholders to strengthen community engagement initiatives.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Complied with regulatory guidelines and requirements.
Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
Scuba Diving and First Aid/CPR Instructor
1 Year
Africa Offshore Divers | 02.2003 - 02.2004
Instructed divers on safety protocols and equipment usage during training sessions.
Developed customized diving curricula for various skill levels, enhancing learning experiences.
Conducted regular equipment checks, ensuring compliance with safety standards and operational readiness.
Mentored junior instructors, fostering professional development and enhancing teaching effectiveness.
Worked as an Instructor and Maritime Medic on a Specialised Diving yacht, which operated throughout the Southern Indian Ocean, with specialised trips to remote destinations, such as the Bassas de India atoll.
Assessed participant performance through practical evaluations and feedback sessions.
Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
Enhanced student retention of CPR knowledge through scenario-based training exercises and demonstrations.
Sales Manager- Life Insurance
1 Year 1 Month
African Life | 12.2001 - 01.2003
Duties and Responsibilities: Management of Sales Activity of Consultants. Quality of new business production – Persistency & NTU rate. Quantity of new business production – Cases & API against budget. New Business Production – Cases per consultant against budget. Submission of new business within specified time limits. Development of Markets – prospecting, penetrating & retention. Stop order lodgments – as against cut-off dates. Recruiting, selecting and performance management of Consultants.
The Following internal Management Training has been completed: Basic Management Recruitment and Selection Performance Management Train the Trainer
Outdoors Department Manager.
1 Year 4 Months
Logans Sportmans Warehouse | 08.2000 - 12.2001
Duties and Responsibilities: Outdoors incorporates: Golf, underwater, Fishing, Camping, Hiking (equipment, footwear and clothing) and Gym (Gym – Equipment, supplements and accessories) Duties include: managing and running the above listed departments with staff compliment of 4 permanent specialists and 10 casual (part-time) specialists. Responsibilities include setting and meeting budgets, promotions, and display stands, recruitment, staff training and disciplinary issues.
Reason for Leaving: To take up position at African Life
Led departmental operations to enhance workflow efficiency and reduce bottlenecks.
Mentored staff, fostering a culture of continuous improvement and professional development.
Directed training programs aimed at building employee skills and knowledge across the department.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Director, Instructor Trainer and Technician
6 Months
Indigo Blue Diving | 02.2000 - 08.2000
Duties and Responsibilities: Recruiting and training of students (International and local) Setting up of course schedules and budgets. Buying and marketing of gear (scuba gear, outdoor adventure gear and clothing). Arranging and planning excursions. Internal training of staff. Marketing of courses, merchandise and travel packages.
Reason for Leaving: Company sold
Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
Developed and implemented policies to optimize resource allocation and improve workflow processes.
Mentored junior staff, promoting skill development and fostering a culture of continuous improvement.
Spearheaded change management initiatives to facilitate organizational adaptation to market trends and demands.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Developed and implemented safety protocols, ensuring compliance with industry standards.
Streamlined training processes for dive instructors, improving instructional quality and participant satisfaction.
Improved team morale and productivity by implementing comprehensive professional development program.
Owner/Specialist Instructor Supervisor
2 Years 6 Months
Africa Offshore Divers | 08.1997 - 02.2000
Operated a dive school in conjunction with the University of Natal Underwater Club
Reason for Leaving: Take up position at Indigo Blue
Developed and implemented operational strategies to enhance business efficiency.
Managed daily operations, ensuring compliance with industry standards and regulations.
Oversaw financial planning, budgeting, and resource allocation for sustainable growth.
Cultivated strong relationships with suppliers and vendors to optimize procurement processes.
Mentored staff on best practices in customer service and product knowledge.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Stores Controller and Sales Person
1 Year 11 Months
Gearmax | 08.1997 - 07.1999
Duties and Responsibilities: Sales and marketing Dealing internally with all Gearmax Branches and other Automotive Manufactures (Ford, Toyota), as well as the general public.
Reason for Leaving: To run African Offshore as a full time business
Managed inventory levels to ensure optimal stock availability and minimize shortages.
Enhanced inventory management by implementing efficient tracking systems and storage organization.
Reduced stock discrepancies by conducting regular audits and reconciling physical counts with system data.
Streamlined order processing for faster turnaround times, improving customer satisfaction rates.
Senior Dive Instructor Trainer and Technician
7 Months
Trident Diving | 01.1997 - 08.1997
Duties included Salesmanship, Compressor operations, Instruction, Dive mastering, Equipment technician specialising in Dacor and Boat handling. Rescue Diver/Medic Marketing of courses and Merchandising. I have instructed in the following courses: - Scuba Diver, Advanced Scuba Diver, Master Scuba Diver, Rescue Specialty, Deep Diving Specialty, Environmental Specialty, Wreck Diving Specialty, Photographic Specialty, Search and Recovery Specialty, Dive Master, Instructor I have run and/or staffed on three Career Development Programs (C.D.P.) and 8 Instructor Training Courses (I.T.C.).
Reason for Leaving: Company closed down – Retrenched
Developed customized lesson plans to enhance student engagement and learning outcomes.
Conducted equipment checks to ensure safety compliance before each dive session.
Mentored novice instructors, providing guidance on best practices and teaching methodologies.
Organized underwater excursions, fostering teamwork and enhancing participants' diving skills.
Enhanced diver safety by conducting thorough pre-dive briefings and equipment checks.
Collaborated with fellow instructors to deliver consistent training methods across all courses.
Promoted environmental stewardship among students by teaching responsible diving practices and emphasizing marine conservation efforts during dives.
Demonstrated strong leadership skills by effectively managing groups of divers with varying skill levels, adapting instruction methods as needed to accommodate individual needs.
Built strong relationships with local businesses to promote diving-related tourism opportunities.
Close Protection Team Leader
11 Months
V.I.P. Bodyguards | 01.1996 - 12.1996
Provided Executive Personal Protection to clients
Led cross-functional teams to enhance project delivery and operational efficiency.
Coordinated resource allocation, ensuring optimal utilization of personnel and equipment across projects.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Oversaw quality control measures, maintaining high standards for all project outputs.
Developed and executed training programs that significantly improved team skills and morale.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Instructor Trainer
9 Months
Trident Diving | 04.1995 - 01.1996
Freelance Dive Instructor and staff member
Designed and delivered comprehensive training programs for educators, enhancing instructional techniques and student engagement.
Mentored new trainers, fostering professional growth and ensuring consistency in training delivery across the organization.
Led strategic planning sessions to identify emerging trends in education and integrate them into training curricula.
Served as a mentor to new Instructors, providing guidance on instructional practices and classroom management techniques.
Developed strong relationships with students, parents, and fellow educators to foster a supportive learning environment.
Worked with vendors to customize courseware to accommodate business needs.
Built and maintained professional relationships with vendors and suppliers.
Restaurant Manager
1 Year
London, U.K. | 01.1991 - 01.1992
Working Holiday Managed Vegetarian Restaurant Played League Rugby Union
Analyzed customer feedback to identify areas for improvement and enhance dining experience.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Tax Inspector
1 Year
Receiver of Revenue | 01.1989 - 01.1990
Reason for Leaving: To Study
Analyzed tax returns for compliance with federal and state regulations.
Conducted thorough audits to identify discrepancies and ensure accurate reporting.
Developed comprehensive reports detailing audit findings and recommendations for improvement.
Stayed up-to-date with industry trends and emerging tax compliance challenges to better identify potential risks during inspections.
Assisted taxpayers in understanding their obligations and rights, resulting in improved voluntary compliance rates.
Investigated potential cases of tax avoidance, determining the correct amount of taxes owed and facilitating prompt payment from delinquent taxpayers.
National Service - NCO.
2 Years
South African Defence Force National Service | 01.1987 - 01.1989
Duties: Military Base Security Restraint and Arrest Unarmed Combat / Close quarter combat Counter – Intelligence Investigations Special Weapons and Explosives Training Military Operational First Aid Training Operational Duties Instructor NCO
2 years compulsory Military Training and 10 years Citizen’s Force
Resolved problems, improved operations, and provided exceptional service.
Provided professional services and support in a dynamic work environment.
Education
Master's in Change And Organisational Resilience - Change Management/Resilience/Education
Academy Ex/The Mind Lab | Auckland, NZ | 04-2026
Currently studying
Digital Skills for the Workplace
Academy Ex/The Mind Lab
Completed
No Degree - Tactical Combat Casualty Care
EBSSA - European Bodyguard And Security Service Association | International | 05.2024 - 08.2024
Diploma in Paramedic Science - Paramedic Science
AUT | 07.2015 - 12.2016
New Zealand Certificate in Adult & Tertiary Teaching - Level 5
Te WānangaAotearoa | 01.2025
New Zealand Certificate in Project Management - Level 4
Te WānangaAotearoa | 01.2024
Perform urine drug screening in the workplace
ADT | Christchurch, NZ | 05.2023
Port Facility Security Officer/ Ship Security Officer/ Company Security Officer
Sr. ICT Customer Support (Tier 2 / Onsite) at EPIC Information Solutions Inc.Sr. ICT Customer Support (Tier 2 / Onsite) at EPIC Information Solutions Inc.