Derrek Chae
Auckland
Summary
Experienced professional transitioning into a new career path, bringing transferable skills, commercial awareness, and hands-on experience.
Experienced in both customer service and administrative environments, bringing strong communication, problem-solving, and technical abilities. Calm and effective under pressure, confidently using digital tools and systems to support customers and resolve issues quickly. Motivated to bring a proactive and adaptability to a fast-paced contact centre role while continuing to grow and refine my skill set.
Overview
8
8
years of professional experience
Work History
Data Collection Specialist (Fixed Term Contract)
STATS NZ
09.2024 - 05.2025
- Executed daily paperwork, including accurate computer data entry and verification of payment details for authorization and correctness, both remotely and in-office.
- Communicated empathetically with customers to clarify details and ensure trust.
- Supported internal teams by reporting findings and resolving discrepancies promptly.
- Managed approximately 35-45 out bound calls and emails per day.
Graduate Architect
DKO Architects
05.2021 - 09.2024
- Supported project coordination and client communication across multiple projects.
- Assisted senior staff in documentation, scheduling, and cross-team collaboration.
- Ensured project data accuracy and managed stakeholder information professionally.
- Collaborated with multidisciplinary teams to deliver innovative design solutions and streamline project workflows.
David Jones - 2IC
Rodd and Gunn
11.2020 - 08.2022
- Excelled in brand focused story telling to sell merchandise.
- Provided personalized styling advice and recommendations to enhance customer satisfaction.
- Monitored daily KPIs and sales targets and reported to head office.
- Helped with inventory control, store presentation, and daily opening/closing duties.
Sales Role
Rodd and Gunn
09.2019 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Telemarketer Sales Representative
Call Center People
09.2017 - 08.2019
- Conducted outbound calls to engage potential customers and promote product offerings.
- Developed persuasive sales pitches tailored to customer needs and objections.
- Utilized CRM software to track interactions and manage lead follow-up processes.
- Collaborated with team members to refine sales strategies and enhance performance.
Education
Bachelor of Architectural Studies -
Victoria University of Wellington
01.2020
Skills
- Excellent Communication Skills: Professional and courteous in phone
and email interactions - Attentive Listener with Empathy: Understanding and addressing customer needs with care
- Composure Under Pressure: Maintaining composure and focus in high-stress situations
- Problem-Solving: Identifying and resolving issues effectively
- Analytical Mindset: Skilled at analysing data and resolving issues with clear, logical decision-making
- Software Proficiency and Computing Knowledge: Skilled in using various applications and Excel for data management and analysis
- Time Management and Attention to Detail: Handling high volumes of inquiries accurately and efficiently
- Growth Mindset: Eager to learn and adapt to new technologies and
processes
Timeline
Data Collection Specialist (Fixed Term Contract)
STATS NZ
09.2024 - 05.2025
Graduate Architect
DKO Architects
05.2021 - 09.2024
David Jones - 2IC
Rodd and Gunn
11.2020 - 08.2022
Sales Role
Rodd and Gunn
09.2019 - 10.2020
Telemarketer Sales Representative
Call Center People
09.2017 - 08.2019
Bachelor of Architectural Studies -
Victoria University of Wellington