Derrick Xu
Christchurch ,Canterbury
Summary
Driven Golf Pro Shop Assistant with proven expertise in golf product knowledge and bilingual communication (English and Mandarin), enhancing customer satisfaction at Russley Golf Club. Excelled in POS system operation and club fitting, significantly improving service quality. Demonstrated exceptional customer service, ensuring seamless event coordination and efficient transaction processing.
Overview
4
4
years of professional experience
Work History
Golf Pro Shop Assistant
Russley Golf Club
03.2023 - Current
- Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
- Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Golf Shop Assistant
Coringa Golf Club
11.2020 - 03.2023
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Created informative signage for featured products, educating customers on key features and benefits.
- Processed customer transactions accurately and efficiently, resulting in positive customer experiences.
- Scheduled tee times and coordinated tournaments, ensuring smooth operation of golf course events.
- Facilitated communication between departments as needed for seamless coordination during special events or tournaments.
Education
Golf
IGQ Golf College
680 McLeans Island Road, McLeans Island10.2020
Skills
- Golf product knowledge
- POS System Operation
- Bilingual communication
- Club fitting expertise
- Customer service
Timeline
Golf Pro Shop Assistant
Russley Golf Club
03.2023 - Current
Golf Shop Assistant
Coringa Golf Club
11.2020 - 03.2023
Golf
IGQ Golf College
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