Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Derylene (Dee) Walker

Auckland,Takanini

Summary

Highly organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Campervan Groomer

Ezi Peezi Cleaning Service @ Lucky Rentals Airport
07.2023 - 12.2023
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Shined vehicle windows and windshields to remove water spots.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Wiped down and polished interior and exterior surfaces.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

Sales Support Manager

The Warehouse Ltd
03.2021 - 07.2023
  • Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
  • Coached and mentored team members to achieve professional growth and improved performance.
  • Conducted regular performance reviews, providing constructive feedback to support employee development.
  • Contributed ideas for process improvements, enhancing overall efficiency within the department while maintaining high-quality service standards.
  • Served as a point of escalation for complex customer concerns requiring managerial intervention.
  • Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
  • Organized and balanced multiple priorities within fast-paced environment.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Support Manager

The Warehouse Ltd
04.2018 - 03.2021
  • Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
  • Reduced scheduling conflicts by proactively identifying and addressing potential issues.
  • Improved workplace safety measures by conducting regular inspections and risk assessments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat customers
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.

Customer Service /Information Desk Attendant

The Warehouse
11.2006 - 04.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Managed incoming phone calls, efficiently directing callers to appropriate departments or personnel.
  • Provided exceptional service through being friendly, attentive listening, and prompt assistance to all customers
  • Processed returns and exchanges with care adhering to store policies while prioritizing customer satisfaction.
  • Developed strong rapport with repeat customers through consistent excellence in service delivery.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Skills

  • Customer Service
  • Customer Complaint Resolution
  • Merchandise Restocking
  • Cash Handling
  • Staff Scheduling
  • Coaching and Mentoring
  • Key Performance Indicators
  • Vendor Relations
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Adaptability / Flexibility

Certification

Full Driver Licence

First Aid

References

Ben Mc Fall

Store Manager

The Warehouse Mt Roskill

021728129


Dawn Tito

Apparel Manager

The Warehouse Takanini

0225104994

Timeline

Campervan Groomer

Ezi Peezi Cleaning Service @ Lucky Rentals Airport
07.2023 - 12.2023

Sales Support Manager

The Warehouse Ltd
03.2021 - 07.2023

Sales Support Manager

The Warehouse Ltd
04.2018 - 03.2021

Customer Service /Information Desk Attendant

The Warehouse
11.2006 - 04.2018

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Derylene (Dee) Walker