Deryn John
Mount Roskill,AUK
Summary
I am a graduate in Bachelors of Applied Management who did her Major in Human Resource Management at Ara Institute of Canterbury, Christchurch. I am an experienced Customer Service Representative who is aware on how to deal with customers and is an expert in handling their issues. I am ambitious and career focused who is seeking for an opportunity to learn and grow while achieving the company goals. My background includes Customer Relations, Team Leader, and an adaptable Team Player, highly effective at learning new methods and processes to maximize productivity.
Overview
6
6
years of professional experience
Work History
Cafe Team Leader
BP Connect
Greenlane, Auckland
10.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed cash register operations accurately during peak hours of operation.
- Carried out regular stock checks to monitor product availability and order levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented cost control measures to reduce waste and maximize profits.
- Achieved a 5% uptick in sales for November 2024.
Customer Service Representative
BP Connect
Greenlane, Auckland
04.2023 - 09.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
BP Connect
Edgeware, Christchurch
08.2021 - 03.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
Sales Assistant
Skyline Enterprise
, Rotorua
12.2018 - 02.2021
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Greeted customers to determine wants or needs.
- Accepted and completed cash, check and credit card payments.
Education
BBA - Human Resources Management
Ara Institute of Canterbury
Christchurch, New Zealand, NZ09-2023
BBA -
Toi Ohomai Institute of Technology
Rotorua07-2019
Skills
- Team Management
- Leadership Skills
- Communication
- Reliable and trustworthy
- Attention to Detail
- Customer Service Management
Languages
English
Professional
Malayalam
Limited
Hindi
Limited
Affiliations
- Reading
- Cooking
- Hiking
- Colouring
References
References available upon request.
Timeline
Cafe Team Leader
BP Connect
10.2024 - Current
Customer Service Representative
BP Connect
04.2023 - 09.2024
Customer Service Representative
BP Connect
08.2021 - 03.2023
Sales Assistant
Skyline Enterprise
12.2018 - 02.2021
BBA - Human Resources Management
Ara Institute of Canterbury
BBA -
Toi Ohomai Institute of Technology
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