Deryn John
Auckland,New Zealand
Summary
Highly skilled professional with a strong interest in HR and Communications, demonstrating exceptional proficiency in Microsoft Office and outstanding organizational abilities. Adapt at managing multiple workflows and working independently, with a proactive approach to anticipating needs. A People-orientated Team Leader successful in delivering revenue and strategic initiatives in aligning workplace culture with organization mission and values. Currently on the lookout for new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Team Leader
BP Connect
Auckland
2024.10 - Current
- Coordinated daily operations and managed team tasks to optimize workflow efficiency and service quality.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Monitored inventory levels and placed orders to maintain adequate stock for customer demands.
- Processed invoices tracked payments and resolved discrepancies between purchase orders and invoices.
- Oversaw daily operations, maintaining smooth workflow and on-time service execution.
- Resolved customer complaints in a professional manner in less than an hour.
- Implemented cost control measures to reduce waste and maximize profits.
- Reconciled daily transactions, balanced cash registers, and deposited the store's earnings.
- Worked alongside management to refine service efficiency and improve workflow.
- Completed day-to-day duties accurately and efficiently in less than 4hrs.
Customer Service Representative
BP Connect
Auckland
2021.08 - 2024.10
- Assisted customers in resolving inquiries and issues to enhance overall satisfaction and loyalty.
- Provided product information and recommendations, fostering positive customer experiences and engagement.
- Maintained accurate records of customer interactions to support service improvement initiatives.
- Managed point-of-sale transactions efficiently and accurately during busy shifts.
- Resolved customer complaints by providing effective solutions and support.
- Processed fuel transactions while ensuring compliance with safety regulations.
- Educated customers on loyalty programs and promotions to encourage participation.
Sales Assistant
Skyline Enterprise
Rotorua
2018.12 - 2021.02
- Managed inventory levels by organizing stock and replenishing shelves to maintain product availability.
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries in a retail environment.
- Educated customers on promotions, sales, and product features effectively.
- Responded to customer feedback and resolved concerns promptly and professionally.
- Collaborated with team members to develop promotional displays, boosting customer interest and engagement.
Education
Bachelor's of Business Management - Human Resource Management
Ara Institute of Technology
Christchurch 2021.02 - 2023.07
New Zealand Diploma - Business
Toi Ohomai Institute of Technology
Rotorua 2017.07 - 2019.07
Skills
- Strong Microsoft Office skills
- Highly organized with strong attention to detail
- Knowledge sharing
- Strong written and verbal communication skills
- Comfortable working with sensitive information
- Can manage multiple workflows
- Ability to work independently and proactively anticipate needs
- Strong professional interest in HR and Communications
- Delegation mastery
LANGUAGES
English
Malayalam
Hindi
Timeline
Team Leader
BP Connect
2024.10 - Current
Customer Service Representative
BP Connect
2021.08 - 2024.10
Bachelor's of Business Management - Human Resource Management
Ara Institute of Technology
2021.02 - 2023.07
Sales Assistant
Skyline Enterprise
2018.12 - 2021.02
New Zealand Diploma - Business
Toi Ohomai Institute of Technology
2017.07 - 2019.07