Desiree Philip

I am the first point of contact for people enquiring about Pineglades. I look after the phone around the clock answering any questions and taking bookings for the accommodation. During the height of the season I would manage in excess of 30 calls and emails a day. I am the first point of contact for the members if there is a problem on site as such I also organise repairs and maintenance. I am responsible for payments made to the club and also making purchases when needed. It is my responsibility to keep a tally of members and visitors and prepare a monthly report to be presented at the committee meeting. It is my responsibility to clean and look after the accommodation and make sure it is comfortable and inviting for visitors. My most important aspect of the job is to interview people and ensure that they are of strong moral fibre as the safety of our members is paramount.

• First and foremost I was in a persons home and I took this very seriously with keeping the clients privacy and honesty.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• I also got trained in sterilising piercing equipment and added this to my daily work schedule.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• I was promoted to the Jewellery department where I was trusted with very expensive product .

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Checked incoming orders and organized new stock.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Assisted customers in locating items, ensuring a positive shopping experience.