Desiree Savage

• Assisting ACM manage the day to day running of the Advice Centre.
• Proactively manage the Personal Banking Consultants and Senior Customer Specialist team.
• Effectively provide coaching and development of my team to ensure they have the tools they need to help our customers reach there financial goals.
• Handling of complex customer enquiries and complaints.
• Supervise day-to-day staff operations to meet performance and service expectations.

• Provide quality guidance and advice to our customers, helping my customers to reach their financial goals
• Manage daily Leads, completed with SLA
• Add value to clients banking and refer customers to relevant areas where specialised products and services are required.
• Take ownership of customers’ requests and process in an efficient, timely manner.
• CAA2 Holder

· Delivering World Class service to all customers through “ENGAGE”

· Cash Handling Managing Customers Account

· Time Management

· Confident at Foreign Exchange

· Providing Appropriate and correct information to customers

· BIR and FX reports and MATT reports

· Staff rite

· Branch expenses